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2024 Free
Impact Snapshot
Key Metric 1
43,600+ refugees and people seeking asylum supported in the UK (a record); 76,200 supported to live independently at home
Key Metric 2
Total income £287.1m; total expenditure £310.3m; 2.5 million people supported internationally across 100+ countries
Key Metric 3
Crisis response deployed on average 3 times a day every day; 3.4 million people reached by humanitarian education
Secured key policy change to reinstate access to the asylum system, effectively reversing the Illegal Migration Act
Impact Snapshot
Key Metric 1
15,203 refugees and people seeking asylum supported; 11,266 were new clients
Key Metric 2
7,022 children and young people supported through specialist Youth Services
Key Metric 3
Total income £14.9m; total expenditure £19.6m
Launched Childhood First Partnership — network of 30 charities tackling misclassification of children as adults
Impact Snapshot
Key Metric 1
4,434 people accommodated by the NACCOM network in 2024/25 — the highest ever recorded since data collection began in 2013
Key Metric 2
1,386 people were rough sleeping or in informal/insecure accommodation before accessing member services; 829 rough sleeping at point of access
Key Metric 3
2,008 people with refugee status and 1,509 people with No Recourse to Public Funds (NRPF) accommodated by member organisations
65% of NACCOM members delivering advice reported demand for legal advice was higher in 2024/25 than the previous year; 64% said they were unable to meet that rise in demand
Impact Snapshot
Key Metric 1
1,200 individuals experiencing homelessness supported across all services in East London and the City of London
Key Metric 2
24,896 individualised interventions delivered; 11,380 nutritious meals served
Key Metric 3
356 Naloxone overdose reversal kits distributed; 229 rough sleepers with severe mental health issues accessed outreach psychotherapy
595 individuals with substance use issues advanced their recovery; 42 supported to reduce use through new rapid prescribing clinic
Impact Snapshot
Key Metric 1
For every £1 invested in an established Emmaus community, £11 generated in social, economic and environmental returns
Key Metric 2
Emmaus Quality Standards developed to raise expectations across supported housing sector
Key Metric 3
Federal body supporting Emmaus communities and groups across the UK
People experiencing homelessness supported into community living with stable home and work
Impact Snapshot
Key Metric 1
Approximately 105 guests sheltered each night across three winter shelter circuits
Key Metric 2
Caseworkers supporting guests to move beyond homelessness year-round
Key Metric 3
West and South West London focus with partner day centre network
Guests supported from emergency shelter into stable longer-term housing
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Impact Snapshot
Key Metric 1
540 clients experiencing homelessness supported through 3,688 one-to-one health appointments in 2024-25
Key Metric 2
Peer researchers with lived experience of homelessness at the core of all research, advocacy and service delivery
Key Metric 3
Highly Commended at Charity Awards 2024 for #HealthNow and at Homeless Link Excellent Awards for peer advocacy
People experiencing homelessness supported to access healthcare they are entitled to, including GP registration and specialist appointments
Impact Snapshot
Key Metric 1
7,985,612 people accessed Shelter's telephone and online advice services in 2024/25
Key Metric 2
Scottish Government declared national housing emergency in May 2024 — a direct result of Shelter's campaigning
Key Metric 3
Renters' Rights Bill secured improvements including abolition of Section 21 'no fault' evictions, championed by Shelter
13 Scottish local authorities declared housing emergencies following Shelter Scotland's campaigning pressure
Impact Snapshot
Key Metric 1
26,015 people experiencing or at risk of homelessness supported in 2024-25
Key Metric 2
2,183 people provided with safe accommodation every night across 138 frontline services
Key Metric 3
80% of people helped off the streets did not return to rough sleeping
10,242 people supported by outreach services; 427 housed in emergency accommodation during severe weather
Impact Snapshot
Key Metric 1
5,321 people given intensive one-to-one support to end their homelessness in 2023-24
Key Metric 2
290 refugees supported into stable housing since August 2023 (74% kept tenancies 8+ months)
Key Metric 3
Homelessness Alliance network grew to nearly 70 allies reaching 1.2 million employees
Becoming first direct housing provider in nearly 60-year history in London and Newcastle