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Annual Report 2024/25

Crisis is the UK national charity for people experiencing homelessness. Their 2024-25 annual report highlights bold new steps including becoming a direct housing provider, shaping landmark legislation across the UK, expanding refugee services and growing their Homelessness Alliance employer network.

Report snapshot
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About

Skylight centres, housing support, education and employment, refugee services, campaigning, policy advocacy

Key Metrics

Key Metric 1 5,321 people given intensive one-to-one support to end their homelessness in 2023-24
Key Metric 2 290 refugees supported into stable housing since August 2023 (74% kept tenancies 8+ months)
Key Metric 3 Homelessness Alliance network grew to nearly 70 allies reaching 1.2 million employees

Key Outcomes

  • Becoming first direct housing provider in nearly 60-year history in London and Newcastle
  • Influenced government homelessness strategy and legislation in England, Scotland and Wales
  • 28,000 campaigner actions urging political parties to prioritise ending homelessness

Geography

UK-Wide

Impact Snapshot
Key Metric 1
Provided education, advice and support to 14,972 young people in 2025/26, including educating 13,786 young people in schools and community settings
Key Metric 2
Under 16s mediation service supported 94 families; 95% of young people were able to return to or remain at home and 88% reported less...
Key Metric 3
Overall 2022-26 strategy target was 40,000 young people reached; the final total was 49,244
87% of evictions from permanent social housing were successfully avoided through Outreach support
Impact Snapshot
Key Metric 1
506 people had their homelessness ended in 2025/26
Key Metric 2
492 people received advice and guidance through the duty desk
Key Metric 3
Over 280 people provided a safe place to sleep each night
85% sustained accommodation with support; 73% moved on positively to a secure home.