Housing & Homelessness Poverty & Inclusion
2025 Free
Shelter

Shelter Annual Report 2024/25

Shelter is the UK's leading housing and homelessness charity, founded in 1966. In 2024/25, almost 8 million people accessed Shelter's advice services, while its campaigning secured major legislative wins including improvements to the Renters' Rights Bill and the Scottish Government's declaration of a national housing emergency. Shelter operates across England and Scotland, delivering frontline advice, legal support and systemic advocacy to end the housing emergency.

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About

Telephone and online housing advice; face-to-face legal support; local hub services in England and Scotland; campaigning for social housing and renters' rights; Scottish Empty Homes Partnership; construction skills and employment support; anti-racism and inclusion programmes

Key Metrics

Key Metric 1 7,985,612 people accessed Shelter's telephone and online advice services in 2024/25
Key Metric 2 Scottish Government declared national housing emergency in May 2024 — a direct result of Shelter's campaigning
Key Metric 3 Renters' Rights Bill secured improvements including abolition of Section 21 'no fault' evictions, championed by Shelter

Key Outcomes

  • 13 Scottish local authorities declared housing emergencies following Shelter Scotland's campaigning pressure
  • £800m additional government investment and £2bn brought forward into the Affordable Homes Programme secured through Shelter's advocacy
  • Nearly 11,000 empty homes returned to use since 2010 through the Scottish Empty Homes Partnership

Geography

UK-Wide

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