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2025

A Year in Review: Impact Report 2024–2025

23,371 visits to the centre from April 2024 to March 2025
Key Metric 1
45 people helped to secure their own permanent home
Key Metric 2
40 people supported into employment; 44 gained nationally recognised qualifications
Key Metric 3
150 people actively supported to maintain their accommodation; average income maximised by £601.03 per month per person
2025

Impact Report 2025

Total income £10,019,755 and total expenditure £9,525,116 (year ended 31 March 2025, charity no. 1086320); 5,880 individuals supported to belong, contribute and thrive across 24 YMCA locations in the Black Country; 570 individuals called YMCA home
Key Metric 1
131,185 bed nights provided to young people who would otherwise be homeless; 200,500 hours of funded early years education provided; 1,222 young people moved from receiving benefits into work or training; 523 children developing in nurseries across the Black Country
Key Metric 2
114 teenagers offered a safe home in YMCA Host families' spare rooms; 322 young people engaged with YMCA mentors to overcome barriers to employment; 737 people prioritising health and wellbeing at YGym West Bromwich; 261 hot meals provided to vulnerable people in Walsall
Key Metric 3
60% of Sandwell Youth Hub young people secured work placements or employment through partner organisations; 94% of early years places funded through government support; 12 Early Years apprentices from 2024 cohort secured permanent employment; 9 families supported to flee domestic abuse since April 2025 merger with Living Springs
2024

Impact Report 2023/24

4,508 emergency (VRF) grants awarded totalling £1,780,676, helping 7,512 people to secure or keep a home in 2023/24
Key Metric 1
937 frontline workers benefited from training programmes across the four nations of the UK; 350 attendees at the Annual National Frontline Network Conference with 94% rating it good or excellent
Key Metric 2
71 partner-facilitated events attended by 1,331 frontline workers across the UK to share knowledge and best practice
Key Metric 3
728 grants for preventing eviction; 3,780 grants for moving into new accommodation; 75% of payments made within 5 days of application
2025

Impact Report 2025

£857,490 put back into people's pockets through Citizens Advice Sutton casework funded by the foodbank
Key Metric 1
Winter Shelter ran for 55 consecutive nights (Jan–Mar 2025) with 79 volunteers supporting rough sleepers and those at risk of homelessness
Key Metric 2
37% of foodbank visitors in 2024 had never needed the service before, reflecting the ongoing impact of the cost of living crisis
Key Metric 3
Citizens Advice Sutton partnership — funded by Sutton Community Works — put £857,490 back into clients' pockets through increased income, reduced bills and debt advice
2024

Annual Review 2024

220 care home rooms across two specialist nursing and dementia homes (Bishopton and Edinburgh)
Key Metric 1
250 Veterans visit ERMAC activity centre monthly; EVAC North opened in Forres with 200+ members within two months
Key Metric 2
54 Veterans from Transitional Supported Accommodation found long-term housing and employment since programme began
Key Metric 3
Erskine Home Bishopton graded Very Good across all areas in Care Inspectorate snap inspection (December 2024)
2025

Impact Report 2024-25

226 residents supported on their journey away from homelessness in 2024/25
Key Metric 1
77 residents moved on into new homes; 100% maintained their new tenancies for at least 9 months
Key Metric 2
57 residents secured or sustained employment; 80 new residents found a safe space at Your Place
Key Metric 3
100% of residents supported to access external health services; 61% improved at least 3 areas on their Home Star
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2024

Annual Review 2024

24,477 people helped to meet pregnancy or pregnancy loss with courage and dignity in 2024
Key Metric 1
More than 12,000 mums and babies have been housed by Life across its network of 18 Life Houses
Key Metric 2
Average of 1,559 people per month request a free pregnancy test through Life's services
Key Metric 3
Housing approximately 200 mums and babies at any one time across 18 Life Houses
2024

Annual Review 2024

515 veterans and partners supported across residential and community services
Key Metric 1
31,800 wellbeing sessions delivered to residents in 2024
Key Metric 2
8,700 attendances to group physiotherapy sessions
Key Metric 3
94p in every £1 spent directly on care and support for residents