Impact Report 2024-25

The Refugee Council is the UK's leading refugee charity, supporting 15,203 people in 2024-25 — including 7,022 children and young people, most arriving alone. Their work spans asylum advice, separated children's services, therapeutic support, integration, and high-profile policy advocacy including a landmark report on ending the use of asylum hotels and a new campaign on the misclassification of children as adults.

Report snapshot
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📋About

Asylum advice and legal clinics, drop-in surgeries and remote support, separated children's services (Children's Advice Service, 33 years), Youth Service, MyView therapeutic services, integration and housing support, resettlement, destitution service, policy advocacy and campaigning

📊Key Metrics

15,203 refugees and people seeking asylum supported; 11,266 were new clients Key Metric 1
7,022 children and young people supported through specialist Youth Services Key Metric 2
Total income £14.9m; total expenditure £19.6m Key Metric 3

Key Outcomes

  • Launched Childhood First Partnership — network of 30 charities tackling misclassification of children as adults
  • Published analysis calling for asylum hotels to close within one year via a one-off scheme for near-certain refugees
  • 90%+ of 1,925 surveyed clients satisfied with support; 46% felt more confident handling unexpected events

📍Geography

UK-Wide

2024 Enhanced

Trustees' Annual Report and Accounts 2024

438,000 pets treated across 49 Pet Hospitals, equivalent to 4,700 pets every working day
Key Metric 1
Over 2 million treatments provided; veterinary services cost over £85 million, funded entirely by donations
Key Metric 2
327,000 children reached with pet education messages; Pet Health Hub received over 4 million online visitors
Key Metric 3
Veterinary care provided to the pets of over 360,000 people in financial hardship across the UK, with 46% of clients disabled or living with a serious health condition
2025 Enhanced

Impact Report and Accounts 2024-2025

2.4 million benefits calculations completed via free Benefits Calculator
Key Metric 1
1.5 million people identified new benefits worth an average of £5,396 each (£12.9bn total)
Key Metric 2
£3 million in grants awarded, supporting 2,164 people across the UK
Key Metric 3
4.8 million people accessed the Turn2us website for information on claiming support they are entitled to