2024 Free

Annual Impact Report 2024-25

Glass Door is a London-based homelessness charity providing emergency winter night shelters and year-round casework support. Their 2024-25 impact report is available on their reports page, covering shelter provision across West and South West London and progress on helping guests move beyond homelessness.

Report snapshot
125 Views

About

Emergency night shelters (November to April), year-round casework, day centre partnerships, food and laundry access

Key Metrics

Key Metric 1 Approximately 105 guests sheltered each night across three winter shelter circuits
Key Metric 2 Caseworkers supporting guests to move beyond homelessness year-round
Key Metric 3 West and South West London focus with partner day centre network

Key Outcomes

  • Guests supported from emergency shelter into stable longer-term housing
  • Year-round casework services helping people move beyond homelessness
  • Partnership day centre model enabling joined-up support for guests

Geography

London

Impact Snapshot
Key Metric 1
Provided education, advice and support to 14,972 young people in 2025/26, including educating 13,786 young people in schools and community settings
Key Metric 2
Under 16s mediation service supported 94 families; 95% of young people were able to return to or remain at home and 88% reported less...
Key Metric 3
Overall 2022-26 strategy target was 40,000 young people reached; the final total was 49,244
87% of evictions from permanent social housing were successfully avoided through Outreach support
Impact Snapshot
Key Metric 1
506 people had their homelessness ended in 2025/26
Key Metric 2
492 people received advice and guidance through the duty desk
Key Metric 3
Over 280 people provided a safe place to sleep each night
85% sustained accommodation with support; 73% moved on positively to a secure home.