2024 Free

Annual Impact Report 2024-25

Glass Door is a London-based homelessness charity providing emergency winter night shelters and year-round casework support. Their 2024-25 impact report is available on their reports page, covering shelter provision across West and South West London and progress on helping guests move beyond homelessness.

Report snapshot
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About

Emergency night shelters (November to April), year-round casework, day centre partnerships, food and laundry access

Key Metrics

Key Metric 1 Approximately 105 guests sheltered each night across three winter shelter circuits
Key Metric 2 Caseworkers supporting guests to move beyond homelessness year-round
Key Metric 3 West and South West London focus with partner day centre network

Key Outcomes

  • Guests supported from emergency shelter into stable longer-term housing
  • Year-round casework services helping people move beyond homelessness
  • Partnership day centre model enabling joined-up support for guests

Geography

London

Impact Snapshot
Key Metric 1
1,481 young people supported in 2024/25, with 325 accommodated across all services
Key Metric 2
3,216 counselling sessions delivered to 528 young people, a 101% increase on the previous year
Key Metric 3
A Social Return on Investment analysis found every £1 invested generates £6.80 of social impact
78% of young people in Supported Accommodation demonstrated positive progression, up from 62% the prior year
Impact Snapshot
Key Metric 1
5,952 children and young people supported across Sussex and Surrey in 2024/25
Key Metric 2
896 young people provided with a safe home, and 4,186 children provided with counselling services
Key Metric 3
870 children, young people and families received specialist information, advice and support
81% of residents said they were satisfied with the service provided
Impact Snapshot
Key Metric 1
£301,000 given in grants to homeless people in 2023-24
Key Metric 2
Nearly 3,000 people helped across England over the year
Key Metric 3
£102,000 in resettlement grants enabling 592 homeless people to move into a home
512 homeless people received six months of free mobile data through digital inclusion grants