Impact Snapshot
Key Metric 1
Focus: limb loss and limb impairment in veterans
Published 2024 Impact Report highlighting progress for limbless veterans
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Impact Snapshot
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85p in every £1 donated: spent on charitable activities
Provided adaptive technology training enabling veterans to live independently despite sight loss
Impact Snapshot
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Veterans treated in 2024/25: 592 (record — up 29%)
Treated record 592 veterans in 2024/25 — a 29% surge in demand
PI
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4,041 patients and carers supported in 2024/25; 3,089 referrals received; 966 inpatient admissions across three 12-bed units
98.5% of patients had a positive experience; over 80% of all Pilgrims services delivered outside the hospice — in patients' homes and community settings — reflecting a major strategic shift toward community-based care
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315 inpatient admissions; 91% of inpatients achieving preferred place of death; 86% occupancy; 10.2 days average length of stay
Haringey lead provider contract transferred to North London Hospice in January 2025 — enabling fully integrated community palliative care across all three boroughs for the first time; 92% of community patients achieved preferred place of death
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4.6 million disabled people supported through services, online advice and community forum in 2024/25
Cost of Cuts campaign on disability benefits Green Paper: petition reached 100,000 signatures; 4,854 people supported to respond to consultation; parliamentary event attended by 100+ MPs and peers — government dropped plans to freeze or means-test PIP and scaled back cuts from £11bn to £6.5bn
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£3.9 million raised in six weeks through Omaze Yorkshire House Draw partnership to fund health inequality programmes
Rebuilt financial resilience through handing back loss-making contracts, reducing agency spend and driving efficiency — positioning the charity for a growth strategy to 2030
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350+ people received personalised employment support through Works For Me; 58 secured employment; 31 Get Set Progress internships delivered with 85% transitioning to full-time...
Co-authored report with RNIB and APPG on Eye Health containing 21 recommendations for government, based on YouGov poll of 2,000 employers; residential employment and assistive technology course oversubscribed fourfold
Impact Snapshot
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861 families helped to get a good night's sleep through the Sleep Advice Service; 2,750 self-referrals received through website and helpline
85% of users who gave feedback rated Cerebra's information guides as excellent; top downloaded resource was the Disability Living Allowance Guide (13,721 downloads), helping families secure vital benefits
Impact Snapshot
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270,000+ people supported to access and stay in good work (September 2024 to August 2025); 34,151 people started or remained in work
84% of WorkWell participants reported wellbeing improvements; 875 employment outcomes from WorkWell (21% of those who finished remained, moved into or returned to work); 81% of social prescribing participants improved their wellbeing