Health & Wellbeing Community & Social Justice 2024
Woking & Sam Beare Hospice and Wellbeing Care (WSBH)

Impact Report 2023/24

Woking & Sam Beare Hospice provides specialist palliative and end of life care across North West Surrey. In 2023-24, 1,024 patients and 495 family members were supported (1,519 total); 80%+ of care was delivered in patients' homes; 174 rapid response visits avoided 97% of hospital admissions; Wellbeing Centre scores rose from 4.4 to 7.3 on a mood scale; and 17 charity shops generated vital income. 249 staff and 600 volunteer opportunities supported the hospice; volunteers saved £1m+ in equivalent staff costs.

View Report
Report snapshot
40 Views

📋About

20-bed inpatient unit; community specialist palliative care team; Hospice at Home; Wellbeing Centre (therapies, activities, complementary therapy, social support); counselling (adults and children); physiotherapy and occupational therapy; Rapid Response Service; Men's Pit Stop Support Group; 17 charity shops; Light Up a Life remembrance events Custom geography from upload: North West Surrey

📊Key Metrics

1,024 patients and 495 family members/carers supported (1,519 total); 80%+ of care delivered in patients' own homes in the community Key Metric 1
174 rapid response visits with 97% of patients avoiding hospital admission; Wellbeing Centre mood scores rose from average 4.4 to 7.3 per session Key Metric 2
17 charity shops generated vital income; 600 volunteering opportunities; volunteers saving £1m+ per year in equivalent staff costs; NHS funding contributes 31% of clinical costs Key Metric 3

✅Key Outcomes

  • CQC rated 'Good — on a trajectory to Outstanding'; Wellbeing Centre mood improvement from 4.4 to 7.3 per session; 87.2p in every £1 of donations spent on patient care; Health and Wellbeing Charitable Golf Trust reached £500k cumulative total
  • New Rapid Response Service (launched Feb 2023) reduced inappropriate A&E attendance; new Men's Pit Stop Support Group launched; Sam Beare Bookshop won Muddy Stilettos Award for best bookshop in Surrey for second consecutive year
  • 249 staff employed locally; 264 tonnes of items recycled through retail; social media reached 1.27m users; Wolfson Foundation donated £46k for community nursing office reconfiguration; 800 attended Christmas Remembrance Services

📍Geography

Other

Related reports

All Health & Wellbeing reports →
2026 Enhanced
DEBRA UK

Impact — Winter 2026

Total income £18,180,000 and total expenditure £18,560,000 (year ended 31 December 2024, charity no. 1084958 England/Wales and SC039654 Scotland); in 2024 spent £3.8m on charitable activities including £1,079,000 on research, £1,366,000 on EB Community Support, £943,000 on public education, £270,000 on EB healthcare and £185,000 on respite breaks
Key Metric 1
700+ members supported through in-person visits and support calls in 2025; 697 support grants allocated in 2025 for essential items including specialist clothing, cooling fans and sheepskin liners; 2 new holiday homes purchased in 2025 with over 700 guests enjoying holiday homes; £34,000 raised through 2025 winter 'The Longest Night' appeal
Key Metric 2
Largest global investment in EB research to date: multi-million-pound drug repurposing trial provisionally agreed with LifeArc partner at Guy's and St Thomas' NHS Foundation Trust and King's College London; EB Priorities Setting Partnership study completed mapping global research priorities for all four main EB forms
Key Metric 3
£34,000 raised in 2025 winter appeal supporting families like Darcie's with specialist items, emotional support and research; 697 support grants delivered in 2025; first Members Connect event in Northern Ireland; EB Priorities Setting Partnership study completed providing global research roadmap
Health & Wellbeing Disability
View
2025 Enhanced
The Royal British Legion

Impact Report 2025

22,507 households helped through RBL casework and specialist support services across 66 countries
Key Metric 1
22,600 grants given to those in need, totalling £11.8 million
Key Metric 2
733 beneficiaries represented at tribunals, resulting in £24.5 million in War Pensions awards
Key Metric 3
1,548 new families living with dementia supported by RBL Admiral Nurses service
Health & Wellbeing Dementia
View
2025 Enhanced
Blind Veterans UK

Our Impact 2024-25

3,600 blind veterans received support across the UK; 447 new blind veterans started receiving support in 2024/25
Key Metric 1
1,598 referrals to rehabilitation services completed; 313 veterans received assistive technology training
Key Metric 2
997 volunteers donated 26,824 hours of support; befriending service awarded Quality in Befriending Excellence — one of only 11 organisations in the UK to achieve this
Key Metric 3
1,831 National Creative Wellbeing Project packs issued to help veterans reconnect with creativity and independence
Health & Wellbeing Wellbeing
View