Health & Wellbeing Community & Social Justice
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Woking & Sam Beare Hospice and Wellbeing Care (WSBH)

Impact Report 2023/24

Woking & Sam Beare Hospice provides specialist palliative and end of life care across North West Surrey. In 2023-24, 1,024 patients and 495 family members were supported (1,519 total); 80%+ of care was delivered in patients' homes; 174 rapid response visits avoided 97% of hospital admissions; Wellbeing Centre scores rose from 4.4 to 7.3 on a mood scale; and 17 charity shops generated vital income. 249 staff and 600 volunteer opportunities supported the hospice; volunteers saved £1m+ in equivalent staff costs.

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About

20-bed inpatient unit; community specialist palliative care team; Hospice at Home; Wellbeing Centre (therapies, activities, complementary therapy, social support); counselling (adults and children); physiotherapy and occupational therapy; Rapid Response Service; Men's Pit Stop Support Group; 17 charity shops; Light Up a Life remembrance events Custom geography from upload: North West Surrey

Key Metrics

Key Metric 1 1,024 patients and 495 family members/carers supported (1,519 total); 80%+ of care delivered in patients' own homes in the community
Key Metric 2 174 rapid response visits with 97% of patients avoiding hospital admission; Wellbeing Centre mood scores rose from average 4.4 to 7.3 per session
Key Metric 3 17 charity shops generated vital income; 600 volunteering opportunities; volunteers saving £1m+ per year in equivalent staff costs; NHS funding contributes 31% of clinical costs

Key Outcomes

  • CQC rated 'Good — on a trajectory to Outstanding'; Wellbeing Centre mood improvement from 4.4 to 7.3 per session; 87.2p in every £1 of donations spent on patient care; Health and Wellbeing Charitable Golf Trust reached £500k cumulative total
  • New Rapid Response Service (launched Feb 2023) reduced inappropriate A&E attendance; new Men's Pit Stop Support Group launched; Sam Beare Bookshop won Muddy Stilettos Award for best bookshop in Surrey for second consecutive year
  • 249 staff employed locally; 264 tonnes of items recycled through retail; social media reached 1.27m users; Wolfson Foundation donated £46k for community nursing office reconfiguration; 800 attended Christmas Remembrance Services

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