4,892 people supported in 2024-25; 3,928 facing life-limiting illness and 964 family members; 44,371 calls to SinglePoint 24/7 line
Key Metric 1
282 patients admitted to inpatient unit (350 admissions); 2,263 people had clinical nurse specialist contacts (15,380 total); 4,208 rapid response visits day and night
Key Metric 2
1,212 people received counselling (309 patients, 903 family members, 159 children); 906 volunteers across the charity; total income £23m — up 22%; 23 shops raised £5.05m
Key Metric 3
132 virtual ward admissions (average 8 days, home-based); 537 people supported by rehabilitation team; 324 people referred for complementary therapy; 262 people received spiritual care; 2,362 people added to My Care Choices Register