Impact Report 2024

The Nelson Trust is a centre of excellence supporting women and families affected by addiction and multiple disadvantage across England and Wales. In 2024, over 4,600 women accessed Women's Community Services with 34,083 face-to-face and 5,845 group interventions; residential services achieved 90.2% bed occupancy; 101 women received specialist recovery support in Gloucestershire; 275 staff were employed; and volunteers gave 2,689 hours. Two new Women's Centres opened in Wales. Fundraising events raised £110,000 from 750+ supporters.

Report snapshot
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📋About

Women's Centres (Gloucester, Bristol, Somerset, Newport, Carmarthen); ONE Wales Partnership (Wales-wide diversion from justice); residential recovery houses and resettlement houses; Hub Academy (60 daily visitors, 18 weekly groups); Sober Parrot and Clean Plate social enterprises; Gloucestershire Drug and Alcohol Service (women's, families and aftercare); WRNA assessment; music therapy; peer mentoring; Training Centre of Excellence Custom geography from upload: Gloucestershire / Wales / Somerset / England

📊Key Metrics

4,600+ women accessed Women's Community Services; 34,083 face-to-face and 5,845 group interventions delivered Key Metric 1
Residential services achieved 90.2% bed occupancy; 427 women assessed with new Women's Risk and Needs Assessment (WRNA) tool Key Metric 2
1,100+ women and 500+ young people supported through ONE Wales Partnership; 55 families and 115 children supported by Family Focus Team in Gloucestershire Key Metric 3

Key Outcomes

  • 41 clients completed Peer Mentoring course (up from 25 in 2023); 70 external training courses delivered reaching 1,000+ professionals including police, NHS and local authorities; 27 internal courses to 193 staff and volunteers
  • Gold award at Careers Matter Lived Experience Charter; Highly Commended at Wales Safer Community Awards; Newport Women's Centre visited by HRH Prince William; Somerset Women's Centre secured continuation lottery funding
  • Dame Julie Lydon appointed Chair of Trustees; 275 staff at year end; volunteers gave 2,689 hours across Hub Academy, events and community garden; £110,000 raised through events from 750+ supporters; Severe Weather Emergency Protocol implemented at Gloucester Women's Centre

📍Geography

Other

2024

Impact Report 2024 (covering 2022/23)

540 organisations provided with infrastructure support; £1,492,887 invested across City & Hackney VCS
Key Metric 1
93 grants made to 71 VCS organisations totalling £881,138; 43 cost-of-living grants supporting 4,467 households
Key Metric 2
37 training events with 472 attendees; 34 network meetings with 297 attendees; 24 neighbourhood forums with 286 attendees
Key Metric 3
97% of forum attendees rated them as high quality; 94% rated information and advice as high quality; 92% would recommend Hackney CVS
2024

Ormiston Families Impact Report 2023/24

5,129 families worked with directly through 21,774 sessions of support across 5 counties — a 7% increase in direct work despite a 20% reduction in income year-on-year
Key Metric 1
66,279 prison visitors welcomed across 8 prison visit centres over 1,554 visit sessions — a 10% increase — supporting families to maintain ties with loved ones in custody
Key Metric 2
89% of people reported feeling safer, 84% felt emotionally healthier, and 86% felt more able to deal with life's challenges after accessing Ormiston Families services
Key Metric 3
89% of service users reported feeling safer, 84% emotionally healthier and 86% more resilient after working with Ormiston Families — achieved across 5,129 families and 21,774 sessions, despite a 20% income reduction, by strengthening partnerships, improving back-office systems and expanding the Mpower service into Peterborough and a new statutory commissioning model in Norfolk
2026

Transforming Prisons: Our 2025–2026 Impact Report

140,000+ prisoners reached by Unlocked participants and Ambassadors since 2017, across 38 prisons in England and Wales
Key Metric 1
Retention for Unlocked participants is 17 percentage points higher than standard entry route after two years, with over 85% of the 2023 cohort still operational at programme end
Key Metric 2
Independent analysis estimates £59 saved for society over five years for every £1 invested in the Unlocked Graduates programme
Key Metric 3
75% of all programme graduates continue to work towards breaking cycles of reoffending in their primary role, with nearly 40% promoted to a frontline leadership role — demonstrating sustained, career-long commitment to prison reform beyond the two-year programme