Health & Wellbeing Community & Social Justice
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Hospice of the Good Shepherd

Annual Report and Accounts 2023/24

Hospice of the Good Shepherd provides specialist palliative care for adults across West Cheshire and Deeside. In 2023-24, 140 inpatients were cared for at 85% occupancy; 419 medical outpatients were seen; 1,584 Living Well sessions and 1,083 complementary therapy sessions were delivered; 144 carers were supported; and 1,100 adult and children counselling sessions took place. 400 volunteers supported all departments. Total income was £5.3m; only 22% came from statutory sources. The charity achieved a surplus of £158k.

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About

10-bed inpatient unit (24/7); Living Well Centre (therapy, wellbeing, group support); medical and complementary outpatient clinics; carer support groups; adult and children bereavement counselling; music therapy; virtual ward pilot (37 patients); 24-hour telephone advice line; Cheshire Hospice Homelessness Service; 8 charity shops; hospice lottery; café Custom geography from upload: West Cheshire / Deeside (Chester area)

Key Metrics

Key Metric 1 140 inpatients cared for at 85% occupancy (average 11.6 days); 419 medical outpatient appointments; 1,584 Living Well sessions
Key Metric 2 1,083 complementary therapy sessions; 144 carers supported; 1,100 adult and children counselling sessions; 103 patients/families supported by social work
Key Metric 3 400 volunteers (76% of workforce); total income £5.3m (up from £4.6m); only 22% from statutory ICB funding; surplus of £158k after £458k legacy income

Key Outcomes

  • Approximately 40% of IPU patients discharged home; LGBTQ+ training rolled out to all staff and volunteers; Cheshire Hospice Homelessness Service helped 10 individuals secure permanent accommodation; sensory garden from RHS Tatton Flower Show gifted to hospice
  • High Sheriff's Community Award received; music therapy funded 5 hours/week by Music Place; solar panels installed saving 26,403 kWh; 21,599kg of donated clothing diverted from landfill through retail; 3,400 Christmas trees collected for mulch saving 43,394kg CO2 emissions
  • 35th anniversary year; Cheshire and Merseyside Hospices Collaborative chaired by CEO; moved to NHS Agenda for Change pay for clinical staff to improve retention; virtual ward pilot delivered care to 37 patients at home; total charitable expenditure £5.1m

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