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2024

Annual Report 2024-25

120,000+ people supported through asylum services — highest ever number of clients
Key Metric 1
Over 1 million phone calls to helpline answered in the year
Key Metric 2
3,000+ modern slavery and trafficking survivors assisted with complex needs
Key Metric 3
Retained status as primary provider of asylum seeker advice and support across England
2024

Annual Report and Accounts 2024

43,600+ refugees and people seeking asylum supported in the UK (a record); 76,200 supported to live independently at home
Key Metric 1
Total income £287.1m; total expenditure £310.3m; 2.5 million people supported internationally across 100+ countries
Key Metric 2
Crisis response deployed on average 3 times a day every day; 3.4 million people reached by humanitarian education
Key Metric 3
Secured key policy change to reinstate access to the asylum system, effectively reversing the Illegal Migration Act
2024

Impact Report 2024-25

15,203 refugees and people seeking asylum supported; 11,266 were new clients
Key Metric 1
7,022 children and young people supported through specialist Youth Services
Key Metric 2
Total income £14.9m; total expenditure £19.6m
Key Metric 3
Launched Childhood First Partnership — network of 30 charities tackling misclassification of children as adults
2024

NACCOM Impact Report 2024-25

4,434 people accommodated by the NACCOM network in 2024/25 — the highest ever recorded since data collection began in 2013
Key Metric 1
1,386 people were rough sleeping or in informal/insecure accommodation before accessing member services; 829 rough sleeping at point of access
Key Metric 2
2,008 people with refugee status and 1,509 people with No Recourse to Public Funds (NRPF) accommodated by member organisations
Key Metric 3
65% of NACCOM members delivering advice reported demand for legal advice was higher in 2024/25 than the previous year; 64% said they were unable to meet that rise in demand
2025

Providence Row Impact Report 2024-25

1,200 individuals experiencing homelessness supported across all services in East London and the City of London
Key Metric 1
24,896 individualised interventions delivered; 11,380 nutritious meals served
Key Metric 2
356 Naloxone overdose reversal kits distributed; 229 rough sleepers with severe mental health issues accessed outreach psychotherapy
Key Metric 3
595 individuals with substance use issues advanced their recovery; 42 supported to reduce use through new rapid prescribing clinic
2023

Annual Report and Financial Statements — Year Ended 30 June 2024

For every £1 invested in an established Emmaus community, £11 generated in social, economic and environmental returns
Key Metric 1
Emmaus Quality Standards developed to raise expectations across supported housing sector
Key Metric 2
Federal body supporting Emmaus communities and groups across the UK
Key Metric 3
People experiencing homelessness supported into community living with stable home and work
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2024

Annual Impact Report 2024-25

Approximately 105 guests sheltered each night across three winter shelter circuits
Key Metric 1
Caseworkers supporting guests to move beyond homelessness year-round
Key Metric 2
West and South West London focus with partner day centre network
Key Metric 3
Guests supported from emergency shelter into stable longer-term housing
2025

Groundswell Annual Report and Accounts 2024-25

540 clients experiencing homelessness supported through 3,688 one-to-one health appointments in 2024-25
Key Metric 1
Peer researchers with lived experience of homelessness at the core of all research, advocacy and service delivery
Key Metric 2
Highly Commended at Charity Awards 2024 for #HealthNow and at Homeless Link Excellent Awards for peer advocacy
Key Metric 3
People experiencing homelessness supported to access healthcare they are entitled to, including GP registration and specialist appointments
2025

Shelter Annual Report 2024/25

7,985,612 people accessed Shelter's telephone and online advice services in 2024/25
Key Metric 1
Scottish Government declared national housing emergency in May 2024 — a direct result of Shelter's campaigning
Key Metric 2
Renters' Rights Bill secured improvements including abolition of Section 21 'no fault' evictions, championed by Shelter
Key Metric 3
13 Scottish local authorities declared housing emergencies following Shelter Scotland's campaigning pressure