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2025 Free
Impact Snapshot
Key Metric 1
10,683 clients and tenants supported across all services in 2024-25
Key Metric 2
2,303 cases of homelessness prevented; £4,063,042 raised by welfare benefits advisers for 519 clients
Key Metric 3
6,603 visits to First Base day centre; 463 individuals and households accommodated in community housing; 198 people in specialist mental health supported housing
512 people supported through First Base day centre; 2,273 people helped through advice centres in Brighton, Eastbourne and Hastings; 67 people supported to achieve abstinence and recovery from addiction
Impact Snapshot
Key Metric 1
1,450 refugees and asylum seekers supported in 2024-25 — the highest ever in a single year and a 16% increase on 2023-24
Key Metric 2
904 positive outcomes in employment, education and volunteering achieved in 2024-25 — a 27% increase on the previous year
Key Metric 3
3,848 people supported across the UK over 10 years; 3,540 cumulative positive outcomes since 2015
50% of all clients enrolled since 2015 have achieved at least one positive outcome in employment, education or volunteering
Impact Snapshot
Key Metric 1
120,000+ people supported through asylum services — highest ever number of clients
Key Metric 2
Over 1 million phone calls to helpline answered in the year
Key Metric 3
3,000+ modern slavery and trafficking survivors assisted with complex needs
Retained status as primary provider of asylum seeker advice and support across England
Impact Snapshot
Key Metric 1
43,600+ refugees and people seeking asylum supported in the UK (a record); 76,200 supported to live independently at home
Key Metric 2
Total income £287.1m; total expenditure £310.3m; 2.5 million people supported internationally across 100+ countries
Key Metric 3
Crisis response deployed on average 3 times a day every day; 3.4 million people reached by humanitarian education
Secured key policy change to reinstate access to the asylum system, effectively reversing the Illegal Migration Act
Impact Snapshot
Key Metric 1
15,203 refugees and people seeking asylum supported; 11,266 were new clients
Key Metric 2
7,022 children and young people supported through specialist Youth Services
Key Metric 3
Total income £14.9m; total expenditure £19.6m
Launched Childhood First Partnership — network of 30 charities tackling misclassification of children as adults
Impact Snapshot
Key Metric 1
4,434 people accommodated by the NACCOM network in 2024/25 — the highest ever recorded since data collection began in 2013
Key Metric 2
1,386 people were rough sleeping or in informal/insecure accommodation before accessing member services; 829 rough sleeping at point of access
Key Metric 3
2,008 people with refugee status and 1,509 people with No Recourse to Public Funds (NRPF) accommodated by member organisations
65% of NACCOM members delivering advice reported demand for legal advice was higher in 2024/25 than the previous year; 64% said they were unable to meet that rise in demand
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Impact Snapshot
Key Metric 1
1,200 individuals experiencing homelessness supported across all services in East London and the City of London
Key Metric 2
24,896 individualised interventions delivered; 11,380 nutritious meals served
Key Metric 3
356 Naloxone overdose reversal kits distributed; 229 rough sleepers with severe mental health issues accessed outreach psychotherapy
595 individuals with substance use issues advanced their recovery; 42 supported to reduce use through new rapid prescribing clinic
Impact Snapshot
Key Metric 1
For every £1 invested in an established Emmaus community, £11 generated in social, economic and environmental returns
Key Metric 2
Emmaus Quality Standards developed to raise expectations across supported housing sector
Key Metric 3
Federal body supporting Emmaus communities and groups across the UK
People experiencing homelessness supported into community living with stable home and work
Impact Snapshot
Key Metric 1
Approximately 105 guests sheltered each night across three winter shelter circuits
Key Metric 2
Caseworkers supporting guests to move beyond homelessness year-round
Key Metric 3
West and South West London focus with partner day centre network
Guests supported from emergency shelter into stable longer-term housing
Impact Snapshot
Key Metric 1
540 clients experiencing homelessness supported through 3,688 one-to-one health appointments in 2024-25
Key Metric 2
Peer researchers with lived experience of homelessness at the core of all research, advocacy and service delivery
Key Metric 3
Highly Commended at Charity Awards 2024 for #HealthNow and at Homeless Link Excellent Awards for peer advocacy
People experiencing homelessness supported to access healthcare they are entitled to, including GP registration and specialist appointments