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2025 Free
Impact Snapshot
Key Metric 1
861 families helped to get a good night's sleep through the Sleep Advice Service; 2,750 self-referrals received through website and helpline
Key Metric 2
123 children supported by the Innovation Centre to discover life and have fun; 1,266 books and toys lent through the Postal Lending Library
Key Metric 3
43,053 downloads of information resources; £481,458 spent on life-changing research; 104 families helped by Legal Rights Service to access public services
85% of users who gave feedback rated Cerebra's information guides as excellent; top downloaded resource was the Disability Living Allowance Guide (13,721 downloads), helping families secure vital benefits
Impact Snapshot
Key Metric 1
270,000+ people supported to access and stay in good work (September 2024 to August 2025); 34,151 people started or remained in work
Key Metric 2
11,665 people participated in IPS programmes — 76% still in work 26 weeks later; £2.34 return on every £1 spent on a Primary Care...
Key Metric 3
103,861 people supported through careers and skills services; 100,000+ accessed the National Careers Service; 10,469 young people moved from NEET to EET
84% of WorkWell participants reported wellbeing improvements; 875 employment outcomes from WorkWell (21% of those who finished remained, moved into or returned to work); 81% of social prescribing participants improved their wellbeing
Impact Snapshot
Key Metric 1
2,600+ people with learning disabilities and autism supported across England and Wales; 173 new people started support during 2024/25
Key Metric 2
1,007 people provided with accommodation (767 supported housing, 232 care home placements); Group operating surplus of £993k achieved
Key Metric 3
Voluntary staff turnover reduced by 4.2% year-on-year, remaining well below sector average; Great Place to Work accreditation achieved for seventh consecutive year
Recognised at National Learning Disability Awards and Welsh Care Awards for excellence in supporting people to thrive; two pay increases for frontline colleagues in each of the past two years as part of Real Living Wage commitment
Impact Snapshot
Key Metric 1
636 customers supported towards and into employment; 299 attained paid work; 1,046 received support from specialist partners
Key Metric 2
672 homes managed across the East of England — 74% supported living, 39% wheelchair accessible, 68% adapted for accessibility
Key Metric 3
266 Day Opportunities customers; 58,466 Day Opportunities sessions delivered per year; 156,388 care hours delivered per year
86% of staff said Papworth Trust is a great place to work (up from 74% the previous year); staff turnover reduced to 18% target met; 76 organisations helped to become Disability Confident
Impact Snapshot
Key Metric 1
32,000 disabled people with complex needs, including children, supported during the year — on track for 50,000 target by 2026
Key Metric 2
Income rose by £6.9m to £101.9m in 2024/25 (2024: £95.0m); expenditure increased by £6.7m to £104.2m
Key Metric 3
76p in every £1 spent directly supporting disabled people with complex needs through charitable activities
New CEO James appointed February 2025, bringing senior charity sector leadership experience; three-year strategic plan under development setting new vision, purpose and goals
Impact Snapshot
Key Metric 1
3,600 blind veterans supported at any given time during 2024/25 — estimated to be only 10% of those potentially eligible for support
Key Metric 2
Volunteer numbers increased from 47 to 73 at Rustington Centre; 3,008.75 volunteer hours provided in 2024/25
Key Metric 3
Annual deficit reduced to below £4 million and projected to fall further; Llandudno Centre closed April 2025, Rustington Centre now sole residential facility with...
Rustington Centre formally opened by Patron HRH The Duchess of Edinburgh in 2024; phased transformation programme phase one completed, providing financial stability for further change
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Impact Snapshot
Key Metric 1
72,000+ people reached by Eye Care Liaison Officers (ECLOs) in hospital eye clinics
Key Metric 2
1 million+ items in RNIB Bookshare free accessible reading library for people in education
Key Metric 3
20,000+ petition signatures gathered for #OutOfSight campaign demanding national vision rehabilitation standards
Delivered accessible voting campaign post-2024 General Election, highlighting that 87% of visually impaired voters are denied the right to vote in secret
Impact Snapshot
Key Metric 1
200,837 enquiries answered via the Age UK Advice Line; 254,836 benefit checks completed online and through the Advice Line
Key Metric 2
£30.1 million in benefit entitlements identified for older people by the specialist benefits team (average £4,714 per person)
Key Metric 3
4,486 older people matched with volunteer befrienders through the Telephone Friendship Service by end of March 2024
13.5 million views of information and advice webpages; 85% of Advice Line callers satisfied with the service
Impact Snapshot
Key Metric 1
69,920 contacts responded to on the NSPCC Helpline from adults with concerns about a child's welfare
Key Metric 2
162,018 Childline counselling sessions delivered to children and young people under 19
Key Metric 3
46% of impact framework targets met or exceeded; a further 26% were close to target
25 commissioned specialist helplines operational, handling 1,786 additional child welfare contacts
Impact Snapshot
Key Metric 1
116,000 queries responded to across Mind's infoline, welfare benefits line, legal line and support line
Key Metric 2
22 million times mental health information accessed across channels; 865,000 copies of printed information distributed
Key Metric 3
664,346 people supported by local Minds; 613 employers and 450,273 staff reached through the Mental Health at Work legacy programme
3.14 million people had a conversation about mental health through Mind's public engagement; Mind's work mentioned 7,235 times in the media