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2025 Free
Impact Snapshot
Key Metric 1
7,985,612 people accessed Shelter's telephone and online advice services in 2024/25
Key Metric 2
Scottish Government declared national housing emergency in May 2024 — a direct result of Shelter's campaigning
Key Metric 3
Renters' Rights Bill secured improvements including abolition of Section 21 'no fault' evictions, championed by Shelter
13 Scottish local authorities declared housing emergencies following Shelter Scotland's campaigning pressure
Impact Snapshot
Key Metric 1
26,015 people experiencing or at risk of homelessness supported in 2024-25
Key Metric 2
2,183 people provided with safe accommodation every night across 138 frontline services
Key Metric 3
80% of people helped off the streets did not return to rough sleeping
10,242 people supported by outreach services; 427 housed in emergency accommodation during severe weather
Impact Snapshot
Key Metric 1
5,321 people given intensive one-to-one support to end their homelessness in 2023-24
Key Metric 2
290 refugees supported into stable housing since August 2023 (74% kept tenancies 8+ months)
Key Metric 3
Homelessness Alliance network grew to nearly 70 allies reaching 1.2 million employees
Becoming first direct housing provider in nearly 60-year history in London and Newcastle
Impact Snapshot
Key Metric 1
3,007 people experiencing or at risk of homelessness supported across the organisation in 2024-25
Key Metric 2
2,261 people prevented from homelessness and helped to find and keep a home
Key Metric 3
46,266 meals served to residents and Resource Centre visitors; 503 people helped into accommodation
188 individuals moved into safe and sustainable housing through the No Night Out service, with over 90% sustaining their tenancies
Impact Snapshot
Key Metric 1
2,300+ young people supported through EveryYouth network in 2024
Key Metric 2
123% increase in traineeship completions under EveryYouth Employed programme
Key Metric 3
49% increase in young people sustaining education, employment or training for 3+ months since 2023
Young people supported to find and maintain tenancies despite rising rents and frozen Local Housing Allowance
Impact Snapshot
Key Metric 1
Over 7,000 people supported per year across more than 30 services in Scotland
Key Metric 2
30,286 presentations at Care Vans across Scotland; 12,275 bed spaces provided at the Welcome Centre; 18,546 starter packs delivered through Gateway to Homes
Key Metric 3
1,044 households furnished through Gateway; 1,347 individuals supported through Community Support and Development across Scotland
51 people moved on positively from Bethany House; 134 people sustained tenancies through Fife Short Term Supported Housing; 17 young people supported through Kharis Court with 100% successful move-on
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Impact Snapshot
Key Metric 1
3,718 young people aged 16-25 sought assistance from St Basils in 2023-24
Key Metric 2
613 units of accommodation across 49 sites in Birmingham, Coventry, Sandwell, Solihull, Warwickshire and North Worcestershire
Key Metric 3
2,491 young people referred to the Birmingham Youth Hub — the single point of referral for commissioned providers across the city
84% of young people in Birmingham who moved on did so in a planned, positive way; 96% in North Worcestershire and Solihull; 91% in Warwickshire; 90% in Coventry
Impact Snapshot
Key Metric 1
1,479 young people aged 16-24 supported in 2023-24 — a 29% rise in a single year and the highest in the charity's 57-year history
Key Metric 2
10,847 visits to the day centre; 9,762 hot lunches served (double from 2022-23); busiest ever day on 3rd January 2024 with 65 young people...
Key Metric 3
#PlanForThe136k campaign grew to 140+ organisations, secured the first government debate on youth homelessness in 40 years and reached an estimated 2.8 million people
357 young people placed in short-term or emergency accommodation; 210 secured longer-term housing or a safe return home; 69 young people received 360 counselling sessions
Impact Snapshot
Key Metric 1
26,000 requests for help received in 2024-25, including almost 16,000 calls to the freephone helpline
Key Metric 2
1,224 people supported across accommodation and community-based prevention services; 474 beds provided in temporary accommodation every day of the year
Key Metric 3
62,000 people in Northern Ireland legally classified as homeless — 1 in every 31 people, including 5,378 children in temporary accommodation
271 people moved from temporary housing into safer, more stable homes; 179 deposits provided, ending or preventing homelessness for 179 households