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Framework Annual Report 2023-24

Framework is the East Midlands' leading homelessness charity, supporting over 18,500 people per year across housing, health, employment and support services in Nottinghamshire, Lincolnshire, Derbyshire and Sheffield. Its 2023-24 Annual Report documents a year of sustained delivery across the full pathway from street outreach to independent living, underpinned by the successful completion of the Building Better Futures campaign which raised over £3 million and housed 369 former rough sleepers.

Report snapshot
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About

Street outreach; emergency accommodation; supported housing; floating support; mental health services; substance use and recovery services; Nottingham Recovery Network; employment and training including GROW programme; refugee and asylum seeker support; domestic abuse support; services for young people and care leavers; older homeless people support

Key Metrics

Key Metric 1 18,500+ people supported across housing, health, employment and support services in the East Midlands and South Yorkshire
Key Metric 2 Almost 7,000 people per year reached through services spanning street outreach to floating support
Key Metric 3 Building Better Futures campaign raised over £3 million and created 200+ homes for people experiencing homelessness

Key Outcomes

  • Thousands of people moved from homelessness into stable, supported accommodation across Nottinghamshire, Lincolnshire, Derbyshire and Sheffield
  • People with complex, multiple needs — including rough sleepers, substance misusers, people with mental health difficulties and prison leavers — supported into independent living
  • 369 former rough sleepers housed through the Building Better Futures campaign; new Lee House development underway providing 20 men with safe accommodation and health and recovery support

Geography

East Midlands

Impact Snapshot
Key Metric 1
Provided education, advice and support to 14,972 young people in 2025/26, including educating 13,786 young people in schools and community settings
Key Metric 2
Under 16s mediation service supported 94 families; 95% of young people were able to return to or remain at home and 88% reported less...
Key Metric 3
Overall 2022-26 strategy target was 40,000 young people reached; the final total was 49,244
87% of evictions from permanent social housing were successfully avoided through Outreach support
Impact Snapshot
Key Metric 1
506 people had their homelessness ended in 2025/26
Key Metric 2
492 people received advice and guidance through the duty desk
Key Metric 3
Over 280 people provided a safe place to sleep each night
85% sustained accommodation with support; 73% moved on positively to a secure home.