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Nacro Annual Report 2024-25

Nacro is one of the UK's largest social justice charities, supporting over 33,000 people in 2024-25 through education, housing, justice and health services. Operating across 20+ prisons and six probation regions with nearly 60 years of experience, Nacro works to break cycles of crime, homelessness and educational failure. Its Justice ExChange gives people with lived experience of the criminal justice system a platform to influence national policy, while its education services received a Good Ofsted rating across all areas.

Report snapshot
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About

Justice services including CAS-2 accommodation and support for people leaving prison and on bail; Criminal Record Support Service; personal wellbeing support; finance, benefit and debt support; intensive health resettlement; Prison Departure Lounge; resettlement for ex-service personnel; education and skills (including Nest services and Chatham centre); health and wellbeing; housing and tenancy support; Justice ExChange lived experience forum; Truth About Youth campaigning

Key Metrics

Key Metric 1 Over 33,000 people supported across education, housing, justice and health and wellbeing services in 2024-25
Key Metric 2 Operating in over 20 prisons and six probation regions across England and Wales with almost 60 years of experience
Key Metric 3 Assessed as Good in every area by Ofsted for education provision — a significant milestone in 2024-25

Key Outcomes

  • CAS-2 accommodation and support service expanded; new young people's service launched in Lewisham; education centre in Chatham expanded
  • Justice ExChange members represented lived experience at the House of Lords; Truth About Youth report placed young people's voices directly in front of politicians and decision-makers
  • New Royal Patron HRH Princess Anne appointed; partnerships delivered from Stockport to Hatfield and Flintshire to Sheffield; Nacro approaching its 60th anniversary in 2026

Geography

UK-Wide

Impact Snapshot
Key Metric 1
1,481 young people supported in 2024/25, with 325 accommodated across all services
Key Metric 2
3,216 counselling sessions delivered to 528 young people, a 101% increase on the previous year
Key Metric 3
A Social Return on Investment analysis found every £1 invested generates £6.80 of social impact
78% of young people in Supported Accommodation demonstrated positive progression, up from 62% the prior year
Impact Snapshot
Key Metric 1
5,952 children and young people supported across Sussex and Surrey in 2024/25
Key Metric 2
896 young people provided with a safe home, and 4,186 children provided with counselling services
Key Metric 3
870 children, young people and families received specialist information, advice and support
81% of residents said they were satisfied with the service provided
Impact Snapshot
Key Metric 1
£301,000 given in grants to homeless people in 2023-24
Key Metric 2
Nearly 3,000 people helped across England over the year
Key Metric 3
£102,000 in resettlement grants enabling 592 homeless people to move into a home
512 homeless people received six months of free mobile data through digital inclusion grants