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2026

Impact Report 2026

400+ freelance journalists supported across all programmes
Key Metric 1
112 journalists received assistance grants from Crisis Fund or Therapy Fund
Key Metric 2
223 journalists completed training workshops (hostile environment, first aid, digital security, psychological resilience)
Key Metric 3
81 journalists received specialist safety advice via Safety Clinics in Amman and Johannesburg and online Risk & Safety Helpdesk
2026

Impact Report 2025/26

1,499 people supported through Social Prescribing
Key Metric 1
45% of Enable activity participants felt less lonely or isolated
Key Metric 2
500 volunteers delivered 2,000 hours for London Borough of Culture
Key Metric 3
Average 32.5% improvement in client wellbeing via Social Prescribing; one client improved from 30% to 82%
2026

Pain Concern's Impact 2025-2026

200 people helped per month via helpline (phone and email); 1,100 podcast listeners per month; 1,600 active HealthUnlocked community members with 280 new posts monthly
Key Metric 1
42 pain education sessions delivered across 5 Scottish health boards; 17,000 website visits monthly; 900 support resources downloaded monthly
Key Metric 2
10,500 social media followers; 2,000 monthly newsletter recipients; Airing Pain podcast at 150 episodes — awarded Honorary BPS Membership to producer; Navigator Tool recognised by NICE
Key Metric 3
Pain education participant quote: 'I feel so much less isolated — I've come away with realistic action points that might make my life a little easier'; Navigator Tool used in pain clinics nationally; CPD credits awarded by Faculty of Pain Medicine for podcast
2025

Annual Report and Financial Statements 31 March 2025

16,215 older people supported across 75 care homes, 59 retirement living schemes and 37 community hubs; 91% of services rated Good or Outstanding by regulators
Key Metric 1
94% of residents satisfied with their care; care home occupancy grew from 85.4% to 89.1%; 95% retirement living occupancy; 9,000 befriending calls to 450 older people from 273 volunteers
Key Metric 2
£283m total income; £5m fundraised income (£1.9m from community trusts and grants); 6,075 colleagues; 2,425 volunteers; 87% employee retention (vs 20-30% sector turnover); staff turnover reduced to 18.3% from 23%
Key Metric 3
Care home occupancy reached post-pandemic high of 89.1%; 91% of services rated Good or Outstanding — top 20 carehome.co.uk provider; Morel Court Penarth described as 'exceptional' by Care Inspectorate Wales; fundraised income exceeded target at £5m (target was £4m)
2025

Impact Report 2025

7,766 people supported in 2024-25 — a 22.8% increase on prior year; 32,759 individual and group interventions delivered
Key Metric 1
9,429 people trained in mental health awareness and suicide prevention — up 54% from 6,111 in 2023-24
Key Metric 2
524 people supported through Staying Well crisis service; 1,489 adults supported in GP surgeries; 5,207 reached through Pan-Sussex Self-Harm Learning Network
Key Metric 3
1,428 under-25s supported across services; 512 children supported in GP surgeries with 2,413 one-to-one sessions; 261 parents and carers supported
2025

The Wave Project Impact Report 2024/25

2,558 beneficiaries supported (record high); 1,083 Surf Therapy participants; 528 Adaptive Surfing participants; 876 Surf Club participants; 71 Education participants; 800+ professional referral partners
Key Metric 1
1,395 active volunteers; 25,226 hours of direct support; 10% of volunteers are graduates of Wave Project programmes; 78% of volunteers reported improved mental health from participating
Key Metric 2
Total income: £1,589,299; total costs: £1,651,953; deficit: £62,654 (driven by multi-year grant accounting); 1,605 wetsuits sold via Pre-loved Wetsuit scheme (222% increase); 6 tonnes of neoprene resold or recycled
Key Metric 3
Reach and inclusion: 2,558 young people supported across 17 locations — a record — including Adaptive Surfing for those with disabilities; new site opened at Lost Shore Surf Resort, Scotland; 10% of volunteers are programme graduates giving back as Surf Mentors
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2024

Trustees' Annual Report and Financial Statements 2023-24

55,228 calls and online chats to the National Gambling Helpline in 2023-24 — up 25% on prior year
Key Metric 1
9,121 structured treatment sessions delivered; average wait of 2.1 days from referral to first contact
Key Metric 2
64,937 people reached through prevention programmes, including 52,194 young people and 10,344 professionals
Key Metric 3
87% of clients successfully completed treatment; 100% said they would recommend GamCare to someone else; average PGSI score dropped from 14.1 pre-treatment to 2.8 post-treatment
2024

Impact Report 2023-2024

3,221 people accessed services in 2023-24; 299 inpatient patients (343 admissions); 1,642 community patients with 12,391 home visits
Key Metric 1
14,455 calls answered through 24/7 advice and support line; 1,142 patients supported through Lymphoedema Clinic with 2,402 appointments
Key Metric 2
598 people supported through Family Support and Bereavement services (421 adults, 177 children); £8.2m raised from community in 2023-24
Key Metric 3
CQC 'Outstanding' rating; March of the Elephants art trail raised £125,000; TreeCycle collected 3,833 Christmas trees raising £81,030; shop refurbishment programme delivered average 11.9% income uplift
2024

Trustees' Report and Accounts 2024

61,000 cruelty complaints investigated; 527 convictions secured; 40% more urgent cruelty/neglect cases attended following launch of online triage tool
Key Metric 1
47,966 animals received personalised care; 26,294 animals rehomed; 5,989 injured/orphaned wild animals returned to the wild; 13,637 wild animals taken in
Key Metric 2
200,000+ people used the new online triage tool; 800,000+ people in millions-strong movement; 424,000 regular giving supporters; 4,644 new volunteers welcomed; total income £152.5m
Key Metric 3
Five new animal welfare laws achieved in 2024: ban on live animal exports; CCTV in Welsh slaughterhouses; Pet Abduction Act (pet theft now a crime); cat microchipping law; primates licensing scheme; Government committed to phasing out animal experiments