Trustees' Report and Accounts 2024

The RSPCA is the world's oldest and largest animal welfare charity, operating across England and Wales since 1824. In 2024, 61,000 cruelty complaints were investigated; 527 animal abusers were convicted; 47,966 animals received personalised care; 26,294 animals were rehomed; 5,989 wild animals were returned to the wild; and 200,000+ members of the public used the online triage tool. Total income was £152.5m; total expenditure £174.4m. Five new animal welfare laws were secured including a ban on live animal exports.

Report snapshot
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📋About

Animal rescue and care (inspectorate, animal rescue volunteers, wildlife centres, animal hospitals, rehoming centres); RSPCA Assured farm welfare scheme (nearly 4,000 farms); advocacy and lobbying; prevention and education (WildThings, school programmes, Duke of Edinburgh); online triage system; community support (pet food banks, Community Paws events); RSPCA branches (134 branches, 48 animal centres, 25 clinics); RSPCA Trading; RSPCA Europe Custom geography from upload: England and Wales

📊Key Metrics

61,000 cruelty complaints investigated; 527 convictions secured; 40% more urgent cruelty/neglect cases attended following launch of online triage tool Key Metric 1
47,966 animals received personalised care; 26,294 animals rehomed; 5,989 injured/orphaned wild animals returned to the wild; 13,637 wild animals taken in Key Metric 2
200,000+ people used the new online triage tool; 800,000+ people in millions-strong movement; 424,000 regular giving supporters; 4,644 new volunteers welcomed; total income £152.5m Key Metric 3

Key Outcomes

  • Five new animal welfare laws achieved in 2024: ban on live animal exports; CCTV in Welsh slaughterhouses; Pet Abduction Act (pet theft now a crime); cat microchipping law; primates licensing scheme; Government committed to phasing out animal experiments
  • Online triage tool launched August 2024 — response times dropped 42% for high-need animals; 200,000+ people empowered to help animals themselves; rebrand launched in 200th anniversary year attracted 11,000% increase in career searches
  • Net expenditure of £9.5m in 2024 (vs £13.7m surplus in 2023) due to increased animal centre/hospital costs and digital transformation investment; legacy income £89.7m; RSPCA Assured commissioned second independent review following media scrutiny; 200th anniversary marked with rebrand and refreshed 10-year strategy

📍Geography

UK-Wide

2025 Enhanced

Annual Report 2024-25

202,694 people supported across 270 locations; 74,070 in drug and alcohol; 102,531 in mental health; 1,035 in learning disability; turnover £191.9m
Key Metric 1
96% of regulated services rated Good or Outstanding by CQC; 12,456 naloxone kits dispensed (5.6% increase); 11,405 Hepatitis C tests (59% increase); 7,448 FibroScans (300% increase)
Key Metric 2
234 peer mentors; 82 volunteers; 5,194 colleagues (60% with lived experience); £7.79m invested in local VCSE organisations; £131.87m social value from local employment
Key Metric 3
87% of people supported have overall positive experience; 90% feel safe; 774/1,063 (72%) in Birmingham social prescribing service achieved goals across health, community, emotional and employment domains; new Lincolnshire Recovery Partnership reached over 160 staff in year one
2026

Pain Concern's Impact 2025-2026

200 people helped per month via helpline (phone and email); 1,100 podcast listeners per month; 1,600 active HealthUnlocked community members with 280 new posts monthly
Key Metric 1
42 pain education sessions delivered across 5 Scottish health boards; 17,000 website visits monthly; 900 support resources downloaded monthly
Key Metric 2
10,500 social media followers; 2,000 monthly newsletter recipients; Airing Pain podcast at 150 episodes — awarded Honorary BPS Membership to producer; Navigator Tool recognised by NICE
Key Metric 3
Pain education participant quote: 'I feel so much less isolated — I've come away with realistic action points that might make my life a little easier'; Navigator Tool used in pain clinics nationally; CPD credits awarded by Faculty of Pain Medicine for podcast