Pain Concern's Impact 2025-2026

Pain Concern supports people living with chronic pain and health professionals through information, education and peer support. In 2025, the helpline supported 200 people per month; the Airing Pain podcast reached 1,100 listeners per month across 150 episodes (earning CPD credits from the Faculty of Pain Medicine); Pain Matters magazine had 1,600 active HealthUnlocked community members and 280 new posts monthly; 42 pain education sessions were delivered across 5 Scottish health boards; and 17,000 people visited the website monthly. The charity celebrated 30 years of publishing and podcasting.

Report snapshot
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📋About

Airing Pain podcast (150 episodes, CPD-credited); Pain Matters magazine (print and digital with audio option); HealthUnlocked online peer community; helpline (staffed by people with lived experience); 2-hour pain education sessions (NHS partnership, 5 Scottish health boards); mindfulness sessions (online taster and full courses); Self-Management Navigator Tool (NICE-recognised, interactive appointment prep tool); pain education videos for waiting areas; website and resources Custom geography from upload: Scotland / UK-wide

📊Key Metrics

200 people helped per month via helpline (phone and email); 1,100 podcast listeners per month; 1,600 active HealthUnlocked community members with 280 new posts monthly Key Metric 1
42 pain education sessions delivered across 5 Scottish health boards; 17,000 website visits monthly; 900 support resources downloaded monthly Key Metric 2
10,500 social media followers; 2,000 monthly newsletter recipients; Airing Pain podcast at 150 episodes — awarded Honorary BPS Membership to producer; Navigator Tool recognised by NICE Key Metric 3

Key Outcomes

  • Pain education participant quote: 'I feel so much less isolated — I've come away with realistic action points that might make my life a little easier'; Navigator Tool used in pain clinics nationally; CPD credits awarded by Faculty of Pain Medicine for podcast
  • Hosted Jennie Minto MSP (Minister for Public Health, Scotland) alongside chronic pain stakeholders — commitment to prioritise chronic pain in government policy; contributed to Scottish Government Chronic Pain Prescribing Guideline and SIGN; helped establish Scottish Patient and Public Involvement in Pain Research (PPIE) event
  • 30th anniversary of publishing and podcasting; Heather Wallace won 2024 Inspiring Volunteer Award; Marjorie Fisher and Urszula Sadecka honoured at Volunteer Edinburgh 2025 Inspiring Awards; supporting IASP 2026 Neuropathic Pain campaign; pain education video series for health professionals created

📍Geography

Other

2025 Enhanced

Annual Report 2024-25

202,694 people supported across 270 locations; 74,070 in drug and alcohol; 102,531 in mental health; 1,035 in learning disability; turnover £191.9m
Key Metric 1
96% of regulated services rated Good or Outstanding by CQC; 12,456 naloxone kits dispensed (5.6% increase); 11,405 Hepatitis C tests (59% increase); 7,448 FibroScans (300% increase)
Key Metric 2
234 peer mentors; 82 volunteers; 5,194 colleagues (60% with lived experience); £7.79m invested in local VCSE organisations; £131.87m social value from local employment
Key Metric 3
87% of people supported have overall positive experience; 90% feel safe; 774/1,063 (72%) in Birmingham social prescribing service achieved goals across health, community, emotional and employment domains; new Lincolnshire Recovery Partnership reached over 160 staff in year one
2025

Annual Report and Financial Statements 31 March 2025

16,215 older people supported across 75 care homes, 59 retirement living schemes and 37 community hubs; 91% of services rated Good or Outstanding by regulators
Key Metric 1
94% of residents satisfied with their care; care home occupancy grew from 85.4% to 89.1%; 95% retirement living occupancy; 9,000 befriending calls to 450 older people from 273 volunteers
Key Metric 2
£283m total income; £5m fundraised income (£1.9m from community trusts and grants); 6,075 colleagues; 2,425 volunteers; 87% employee retention (vs 20-30% sector turnover); staff turnover reduced to 18.3% from 23%
Key Metric 3
Care home occupancy reached post-pandemic high of 89.1%; 91% of services rated Good or Outstanding — top 20 carehome.co.uk provider; Morel Court Penarth described as 'exceptional' by Care Inspectorate Wales; fundraised income exceeded target at £5m (target was £4m)