16,215 older people supported across 75 care homes, 59 retirement living schemes and 37 community hubs; 91% of services rated Good or Outstanding by regulators
Key Metric 1
94% of residents satisfied with their care; care home occupancy grew from 85.4% to 89.1%; 95% retirement living occupancy; 9,000 befriending calls to 450 older people from 273 volunteers
Key Metric 2
£283m total income; £5m fundraised income (£1.9m from community trusts and grants); 6,075 colleagues; 2,425 volunteers; 87% employee retention (vs 20-30% sector turnover); staff turnover reduced to 18.3% from 23%
Key Metric 3
Care home occupancy reached post-pandemic high of 89.1%; 91% of services rated Good or Outstanding — top 20 carehome.co.uk provider; Morel Court Penarth described as 'exceptional' by Care Inspectorate Wales; fundraised income exceeded target at £5m (target was £4m)