Annual Report and Accounts 2024

Mayhew is a London animal welfare charity providing rescue, rehoming, veterinary and community services for dogs, cats and their owners since 1886. In 2024, 505 animals were rehomed; 4,911 vet treatments were delivered to owners who couldn't afford them; 6,510 TheraPaws engagements reached 2,000+ new people; 999 community care packages were distributed; 158 animals went through foster care; and 11,648 animals were neutered overseas. The five-year Kabul dog population and rabies programme concluded, having neutered 52,500+ dogs and vaccinated 132,600+. Total income was £3.39m; deficit £79,888.

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📋About

Rescue, rehoming and shelter; London community vet clinic (free microchipping, vaccinations, neutering, parasite control); TheraPaws animal-assisted therapy (hospitals, care homes, SEND schools); Community Animal Support (care packages, Pet Support Hubs in food banks); Collect and Care (home visits for owners who can't travel); Pet Refuge (temporary pet accommodation for people in crisis); foster care programme; international projects (Kabul and Tbilisi) Custom geography from upload: London (Kensal Green) / International (Afghanistan, Georgia)

📊Key Metrics

505 animals rehomed (70 dogs, 435 cats); 4,911 vet treatments to owners who couldn't afford them; 158 animals through foster care Key Metric 1
6,510 TheraPaws engagements (volunteer dog-owner pairs) reaching 2,000+ new people across London health and education venues; 999 community care packages distributed Key Metric 2
11,648 animals neutered overseas (Kabul + Georgia); 16,716 dogs vaccinated against rabies; 52,500+ dogs neutered and 132,600+ vaccinated in Kabul since 2017; total income £3,391,017; deficit £79,888 Key Metric 3

Key Outcomes

  • 20% increase in requests to sign over dogs compared to 2023; 64 unplanned intakes of abandoned cats and kittens in summer alone; ITV News coverage of 'cat crisis'; cat microchipping law campaigned for by Mayhew came into force June 2024
  • Kabul 5-year project concluded: 70% of dogs in central Kabul districts now neutered; herd immunity threshold of 70% rabies vaccination surpassed; programme handed to local authorities and universities for long-term sustainability
  • No government funding received; 43% of income from donations; 50% from legacies (£1.68m); free reserves at 5.37 months at year end; 4 former Mayhew rescue dogs qualified as TheraPaws volunteers; Georgia clinic trained 36 vet professionals and neutered 2,000+ dogs

📍Geography

London

2025 Enhanced

Annual Report 2024-25

202,694 people supported across 270 locations; 74,070 in drug and alcohol; 102,531 in mental health; 1,035 in learning disability; turnover £191.9m
Key Metric 1
96% of regulated services rated Good or Outstanding by CQC; 12,456 naloxone kits dispensed (5.6% increase); 11,405 Hepatitis C tests (59% increase); 7,448 FibroScans (300% increase)
Key Metric 2
234 peer mentors; 82 volunteers; 5,194 colleagues (60% with lived experience); £7.79m invested in local VCSE organisations; £131.87m social value from local employment
Key Metric 3
87% of people supported have overall positive experience; 90% feel safe; 774/1,063 (72%) in Birmingham social prescribing service achieved goals across health, community, emotional and employment domains; new Lincolnshire Recovery Partnership reached over 160 staff in year one
2026

Pain Concern's Impact 2025-2026

200 people helped per month via helpline (phone and email); 1,100 podcast listeners per month; 1,600 active HealthUnlocked community members with 280 new posts monthly
Key Metric 1
42 pain education sessions delivered across 5 Scottish health boards; 17,000 website visits monthly; 900 support resources downloaded monthly
Key Metric 2
10,500 social media followers; 2,000 monthly newsletter recipients; Airing Pain podcast at 150 episodes — awarded Honorary BPS Membership to producer; Navigator Tool recognised by NICE
Key Metric 3
Pain education participant quote: 'I feel so much less isolated — I've come away with realistic action points that might make my life a little easier'; Navigator Tool used in pain clinics nationally; CPD credits awarded by Faculty of Pain Medicine for podcast