Health & Wellbeing Community & Social Justice
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Methodist Homes (MHA)

Annual Report and Financial Statements 31 March 2025

Methodist Homes (MHA) is one of the UK's largest care charities, enabling people to live later life well across care homes, retirement living and community hubs. In 2024-25, 16,215 older people were supported; 91% of care homes were rated Good or Outstanding by regulators; 94% of residents were satisfied with their care; occupancy grew from 85.4% to 89.1%; £5m was raised in fundraised income; and 2,425 volunteers gave their time including 273 befriending volunteers making 9,000 calls. Total income was £283m. The new 2025-2030 strategy was launched following completion of the One MHA strategy.

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About

75 care homes; 59 retirement living schemes; 37 MHA Communities hubs; Key to Me reminiscence and life story programme; MHA Active wellbeing programme; befriending service; music therapy (MusiCare research); specialist dementia care; end of life care; green care; spirituality; digital care plans (Nourish); PainChek app pilot (AI pain detection); Vivaldi infection study; #FixCareForAll lobbying campaign Custom geography from upload: England and Wales

Key Metrics

Key Metric 1 16,215 older people supported across 75 care homes, 59 retirement living schemes and 37 community hubs; 91% of services rated Good or Outstanding by regulators
Key Metric 2 94% of residents satisfied with their care; care home occupancy grew from 85.4% to 89.1%; 95% retirement living occupancy; 9,000 befriending calls to 450 older people from 273 volunteers
Key Metric 3 £283m total income; £5m fundraised income (£1.9m from community trusts and grants); 6,075 colleagues; 2,425 volunteers; 87% employee retention (vs 20-30% sector turnover); staff turnover reduced to 18.3% from 23%

Key Outcomes

  • Care home occupancy reached post-pandemic high of 89.1%; 91% of services rated Good or Outstanding — top 20 carehome.co.uk provider; Morel Court Penarth described as 'exceptional' by Care Inspectorate Wales; fundraised income exceeded target at £5m (target was £4m)
  • 5 care homes sold during year as part of strategic review; 2 closures (Swallow Wood, Willesden Court) due to local authority funding gaps; 14 retirement living schemes announced for sale; £4.6m additional NIC burden from Autumn Budget; digital care plans fully integrated across all care homes; new 2025-2030 strategy launched
  • First MHA Music Festival held under #MakeMusicMatter; new website launched June 2024; Care Home Operational Blueprint three-year implementation underway; Commission on Social Care welcomed; parliamentary engagement on social care reform; 490 OSCAR award nominations; Enhancing Later Life Framework replacing individual specialist strategies

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