Annual Report and Financial Statements 2025

Sense is the national disability charity for people who are deafblind or have complex disabilities, working so that no one is isolated, left out or unable to fulfil their potential. In 2024/25 the charity supported 32,000 people — progressing towards its target of 50,000 by 2026. Income grew by £6.9m to £101.9m, reflecting the scale of Sense's services across the UK and internationally through Sense International. A new CEO joined in February 2025 and a new three-year strategic plan is in development. Sense's Disability Pay Gap stands at a favourable -1.57%, meaning disabled colleagues are paid more on average. HRH The Princess Royal remains Patron. The charity operates across residential care, community support, holidays, arts and international programmes.

Report snapshot
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📋About

Residential and supported living services; community support; Sense Holidays and short breaks; arts and cultural programmes; information and advice line; Sense International (Nepal, Peru, Romania, Kenya, Tanzania, Uganda); Sense charity shops; advocacy and campaigning; family support; deafblindness specialist services Custom geography from upload: UK-wide & International

📊Key Metrics

32,000 disabled people with complex needs, including children, supported during the year — on track for 50,000 target by 2026 Key Metric 1
Income rose by £6.9m to £101.9m in 2024/25 (2024: £95.0m); expenditure increased by £6.7m to £104.2m Key Metric 2
76p in every £1 spent directly supporting disabled people with complex needs through charitable activities Key Metric 3

Key Outcomes

  • New CEO James appointed February 2025, bringing senior charity sector leadership experience; three-year strategic plan under development setting new vision, purpose and goals
  • Four new Trustees recruited in 2024/25; Terms of Reference reviewed by Board and committees in early 2025; full governance review planned for 2026/27
  • Disability Pay Gap reported at a favourable -1.57% mean — Sense pays disabled colleagues more on average than non-disabled colleagues; people management workshops introduced for managers across the organisation

📍Geography

UK-Wide

2026 Enhanced

Impact — Winter 2026

Total income £18,180,000 and total expenditure £18,560,000 (year ended 31 December 2024, charity no. 1084958 England/Wales and SC039654 Scotland); in 2024 spent £3.8m on charitable activities including £1,079,000 on research, £1,366,000 on EB Community Support, £943,000 on public education, £270,000 on EB healthcare and £185,000 on respite breaks
Key Metric 1
700+ members supported through in-person visits and support calls in 2025; 697 support grants allocated in 2025 for essential items including specialist clothing, cooling fans and sheepskin liners; 2 new holiday homes purchased in 2025 with over 700 guests enjoying holiday homes; £34,000 raised through 2025 winter 'The Longest Night' appeal
Key Metric 2
Largest global investment in EB research to date: multi-million-pound drug repurposing trial provisionally agreed with LifeArc partner at Guy's and St Thomas' NHS Foundation Trust and King's College London; EB Priorities Setting Partnership study completed mapping global research priorities for all four main EB forms
Key Metric 3
£34,000 raised in 2025 winter appeal supporting families like Darcie's with specialist items, emotional support and research; 697 support grants delivered in 2025; first Members Connect event in Northern Ireland; EB Priorities Setting Partnership study completed providing global research roadmap
2025 Enhanced

Impact Report 2025

22,507 households helped through RBL casework and specialist support services across 66 countries
Key Metric 1
22,600 grants given to those in need, totalling £11.8 million
Key Metric 2
733 beneficiaries represented at tribunals, resulting in £24.5 million in War Pensions awards
Key Metric 3
1,548 new families living with dementia supported by RBL Admiral Nurses service
2025 Enhanced

Our Impact 2024-25

3,600 blind veterans received support across the UK; 447 new blind veterans started receiving support in 2024/25
Key Metric 1
1,598 referrals to rehabilitation services completed; 313 veterans received assistive technology training
Key Metric 2
997 volunteers donated 26,824 hours of support; befriending service awarded Quality in Befriending Excellence — one of only 11 organisations in the UK to achieve this
Key Metric 3
1,831 National Creative Wellbeing Project packs issued to help veterans reconnect with creativity and independence