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2025 Free
Impact Snapshot
Key Metric 1
466 families supported by Sleep Advice Service in 2025
Key Metric 2
387 families borrowed specialist books and toys from the Library
Key Metric 3
122 Innovation Centre families; 20 new bespoke products designed and built
88% of sleep-service families reported improved knowledge and confidence managing their child's sleep.
Impact Snapshot
Key Metric 1
Over 700 overnight sleepovers provided during the year
Key Metric 2
89 volunteers contributed 1,631 hours
Key Metric 3
Fourth consecutive Ofsted Outstanding rating at East Clandon
Parents describe respite enabling rest, time with siblings and sustained family life.
Impact Snapshot
Key Metric 1
117 adult carers gave feedback on Richmond Carers Centre support
Key Metric 2
95% of responding adult carers would recommend Richmond Carers Centre to other carers
Key Metric 3
95% of responding adult carers agreed or strongly agreed that they were treated with dignity and respect
75% of responding adult carers felt they had a better support network or were less isolated
Impact Snapshot
Key Metric 1
227 adult-carer survey responses across Richmond Carers Hub; survey open 15 May to 31 July 2026
Key Metric 2
192 young-carer responses across mentoring, activities and annual survey feedback; these are responses, not a count of distinct people
Key Metric 3
RCC leads the Hub with five specialist partner organisations: Crossroads, ASCA, Richmond Borough Mind, INS and Homelink
81% of responding adult carers felt they had a better support network or were less isolated, averaged across Hub organisations
Impact Snapshot
Key Metric 1
30 young carers gave mentoring feedback; programme for ages 8-17
Key Metric 2
129 young carers gave leisure-activity feedback; not established as distinct from mentoring respondents
Key Metric 3
100% of annual outcomes survey respondents would recommend the service; annual-survey denominator not stated
87% of mentoring respondents felt more ready to deal with problems; this is the RCC young-carers PDF figure, not the different Hub-wide figure
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Impact Snapshot
Key Metric 1
280,184 unique users reached the Hub of Hope between March 2025 and February 2026
Key Metric 2
558,000 visits and almost 1 million different searches during March 2025 to February 2026
Key Metric 3
13,846 UK mental health services listed; 91,620 first-time app downloads during March 2025 to February 2026
94,508 people connected to mental health support during March 2025 to February 2026
Impact Snapshot
Key Metric 1
Served 25,073 freshly cooked meals through its Community Kitchens; the food bank recorded 17,136 recipients (including multiple attendances and household members) and supported 3,789...
Key Metric 2
545 households, representing more than 2,100 individuals, received ongoing support through the Community Wellbeing Service, and the advice teams assisted over 400 guests
Key Metric 3
204 volunteers gave over 15,600 hours; the St Raphael's Edible Garden grew over 575kg of fresh produce and captured 732kg of CO2
Preliminary findings from the SALIENT randomised controlled trial with University of Liverpool researchers (over 200 households enrolled) showed 98% of guests prefer supermarket cards over pre-packed food parcels
Impact Snapshot
Key Metric 1
Supported 66,357 learners through its financial education programmes in 2025/26, a 12% increase on 2024/25: 55,466 primary and secondary learners in schools and 10,891...
Key Metric 2
Delivered 3,638 programmes; among learners aged 16+, 74% improved their financial knowledge and 68% had greater confidence in managing money
Key Metric 3
Year 3 of a seven-year randomised controlled trial of Change the Game in primary schools (King's College London Policy Institute, September 2025) found percentage-point...
Merged with RedSTART Educate in September 2025, extending its reach from age 4 to 40 under a new Schools Programme and Delivery Directorate
Impact Snapshot
Key Metric 1
368 individuals were supported into new jobs (15 of them apprenticeships) and 1,083 people received bespoke information, advice and career guidance in 2025/26
Key Metric 2
£3.7 million in financial gains obtained for Torus customers from additional benefits; 41,450 energy vouchers worth £2 million issued to households with pre-payment meters...
Key Metric 3
47,369 youth visits to the FireFit Hub in Toxteth, with 14,111 free meals provided to children and young people and 563 members supported
Awarded the Fairer, Healthier Liverpool Accreditation by Liverpool City Council in May 2026, recognising its contribution to the Marmot Principles