About
Single point of access contact centre (freephone 0808 278 7898); Information, Legal Advice and Guidance (benefits, debt, housing, cost of living, consumer rights); Forms Completion Service (PIP, DLA, blue badge, carers allowance, ESA, Universal Credit); Older People's Advice Service (65+, pensions, benefits, housing); Long-Term Health Conditions service (arthritis, fibromyalgia, long Covid, chronic pain, HIV, diabetes, heart disease; 124 peer support sessions, 18 eight-week courses); Befriending Service (319 clients, 3,455 attendees across 271 hub sessions, 3,002 volunteer hours); Employment and Education (229 clients, 75 secured volunteering, 47 paid employment); Take Home and Settle hospital discharge service (1,475 clients, 93% collected within 30 minutes); Post Discharge Settling Service (381 clients, 79% more confident managing health after 6 weeks); Hospital Aftercare (158 clients, 226% of target jobs completed); Handyperson Service; Carers Support (adult, mental health, mutual, young carers aged 4-19; 1,311 clients, 878 new referrals); Learning Difficulties and Physical Disabilities services
Key Metrics
Key Outcomes
- 99% of Long-Term Health Conditions clients feel more confident using self-care techniques; 100% would recommend the service; 92% of physical disabilities clients report improved wellbeing; 91% report improved independence
Geography
London
