Health & Wellbeing Community & Social Justice 2025
Bromley Third Sector Enterprise (Bromley Well)

Impact Report 2024-2025

Bromley Third Sector Enterprise (BTSE, charity no. 1192322) manages Bromley Well, an early intervention health and wellbeing service commissioned by the London Borough of Bromley and NHS South East London ICB. The 2024-25 Impact Report covers 12,116 clients supported — a 20% year-on-year increase — with £4.75 million in benefits and grants secured for residents, 37,000 volunteer hours and 55,000 adult Bromley residents supported since 2017.

View Report
Report snapshot
2 Views

📋About

Single point of access contact centre (freephone 0808 278 7898); Information, Legal Advice and Guidance (benefits, debt, housing, cost of living, consumer rights); Forms Completion Service (PIP, DLA, blue badge, carers allowance, ESA, Universal Credit); Older People's Advice Service (65+, pensions, benefits, housing); Long-Term Health Conditions service (arthritis, fibromyalgia, long Covid, chronic pain, HIV, diabetes, heart disease; 124 peer support sessions, 18 eight-week courses); Befriending Service (319 clients, 3,455 attendees across 271 hub sessions, 3,002 volunteer hours); Employment and Education (229 clients, 75 secured volunteering, 47 paid employment); Take Home and Settle hospital discharge service (1,475 clients, 93% collected within 30 minutes); Post Discharge Settling Service (381 clients, 79% more confident managing health after 6 weeks); Hospital Aftercare (158 clients, 226% of target jobs completed); Handyperson Service; Carers Support (adult, mental health, mutual, young carers aged 4-19; 1,311 clients, 878 new referrals); Learning Difficulties and Physical Disabilities services

📊Key Metrics

Total income £2,828,404 and total expenditure £2,741,959 (year ended 31 March 2025, charity no. 1192322); £4.75 million in benefits and grants claimed for residents during 2024-25, including over £2 million via the forms completion service Key Metric 1
12,116 clients supported in 2024-25 — a 20% increase on 2023-24; 16,843 referrals received; 37,000 volunteer hours contributed; 86% of clients have a disability Key Metric 2
For every £1 spent on the Forms Completion Service, approximately £145 is returned to the local economy; 55,000 Bromley adult residents supported since Bromley Well began in 2017 — equivalent to 1 in 5 adult residents Key Metric 3

✅Key Outcomes

  • 99% of Long-Term Health Conditions clients feel more confident using self-care techniques; 100% would recommend the service; 92% of physical disabilities clients report improved wellbeing; 91% report improved independence
  • 100% of befriending clients feel less isolated and more engaged in social activities; 94% of learning difficulties clients report improved wellbeing; 94% report improved independence; website redesign increased visits by a third
  • Mental Health First Aid training delivered to 62 participants from partners and wider voluntary sector via Innovation Fund grant; volunteer Carol helped one resident secure over £21,000 in backdated ESA; Carers Trust 'Excellence for Carers' Award held; BTSE comprises Age UK Bromley & Greenwich, Bromley Mencap, Citizens Advice Bromley, Community Links Bromley and South East London Mind

📍Geography

London

Related reports

All Health & Wellbeing reports →
2026 Enhanced
DEBRA UK

Impact — Winter 2026

Total income £18,180,000 and total expenditure £18,560,000 (year ended 31 December 2024, charity no. 1084958 England/Wales and SC039654 Scotland); in 2024 spent £3.8m on charitable activities including £1,079,000 on research, £1,366,000 on EB Community Support, £943,000 on public education, £270,000 on EB healthcare and £185,000 on respite breaks
Key Metric 1
700+ members supported through in-person visits and support calls in 2025; 697 support grants allocated in 2025 for essential items including specialist clothing, cooling fans and sheepskin liners; 2 new holiday homes purchased in 2025 with over 700 guests enjoying holiday homes; £34,000 raised through 2025 winter 'The Longest Night' appeal
Key Metric 2
Largest global investment in EB research to date: multi-million-pound drug repurposing trial provisionally agreed with LifeArc partner at Guy's and St Thomas' NHS Foundation Trust and King's College London; EB Priorities Setting Partnership study completed mapping global research priorities for all four main EB forms
Key Metric 3
£34,000 raised in 2025 winter appeal supporting families like Darcie's with specialist items, emotional support and research; 697 support grants delivered in 2025; first Members Connect event in Northern Ireland; EB Priorities Setting Partnership study completed providing global research roadmap
Health & Wellbeing Disability
View
2025 Enhanced
The Royal British Legion

Impact Report 2025

22,507 households helped through RBL casework and specialist support services across 66 countries
Key Metric 1
22,600 grants given to those in need, totalling £11.8 million
Key Metric 2
733 beneficiaries represented at tribunals, resulting in £24.5 million in War Pensions awards
Key Metric 3
1,548 new families living with dementia supported by RBL Admiral Nurses service
Health & Wellbeing Dementia
View
2025 Enhanced
Blind Veterans UK

Our Impact 2024-25

3,600 blind veterans received support across the UK; 447 new blind veterans started receiving support in 2024/25
Key Metric 1
1,598 referrals to rehabilitation services completed; 313 veterans received assistive technology training
Key Metric 2
997 volunteers donated 26,824 hours of support; befriending service awarded Quality in Befriending Excellence — one of only 11 organisations in the UK to achieve this
Key Metric 3
1,831 National Creative Wellbeing Project packs issued to help veterans reconnect with creativity and independence
Health & Wellbeing Wellbeing
View