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2026 Free
Impact Snapshot
Key Metric 1
3,379 people helped; 33,750 total issues dealt with; £6,508,333 income gained through benefits and grants
Key Metric 2
£1,605,016 debts managed and/or written off; 18,738 benefit issues and 4,680 debt issues handled; 72% of clients disabled or with a long-term health condition
Key Metric 3
£29.31 in wider economic and social benefits for every £1 invested; £2.76 in savings to government and public services per £1; £1,644,386 social value...
9 in 10 clients said Citizens Advice helped them find a way forward; 3 in 4 said they could not have resolved issues without help; £752,433 saved by local government through homelessness reduction and council tax scheduling
Impact Snapshot
Key Metric 1
501 individual young people engaged; 4,831 youth club visits; 3,000 free hot meals served across 3 sessions per week
Key Metric 2
264 young people engaged consistently in sport and physical activity; 145 grew in self-awareness and social connections; 62 engaged in volunteering; 49% from an...
Key Metric 3
£874k total income (including £757k one-off Youth Investment Fund capital grant for new youth centre); 4 staff, 15 regular volunteers and 30 young volunteers...
47 young people supported in education and employment; 45 learnt new skills in food preparation and cooking; 118 developed greater awareness of people from different faiths, backgrounds and ethnicities
Impact Snapshot
Key Metric 1
585 young people supported across 1:1 coaching and group programmes; 513 new referrals received; 170 young people attended holiday workshops
Key Metric 2
85% of young people improved their ability to manage emotions (DERS-16 validated scale); 68% achieved a clinically meaningful improvement (≥10% reduction); effect size Cohen's...
Key Metric 3
£197,376 total income; General Practice Awards 2024: Clinical Improvement in Mental Health winner; High Sheriff of Hertfordshire Sport for Good Award 2025; service capacity...
72% of young people disclosing self-harm reported a reduction in incidents; 72% of those with poor school attendance improved (average 6 additional school days over 5 months); 79% of those with body image concerns reported measurable improvement
Impact Snapshot
Key Metric 1
1,473 people supported — a 30% increase on the previous year; 901 through drop-in services; 213 through floating support; 186 through supported housing and...
Key Metric 2
£3,671,638 total income — 12% increase on previous year; 3,721 volunteer hours given — equivalent to over £51,600 in donated time; 100+ volunteers aged...
Key Metric 3
8 Launchpad 135 clients found a job; 7 found voluntary placements; 25 supported with resettlement; 148 supported at Launchpad 135 work and life skills...
Reading is the second highest area in the South East for rough sleepers; Cost of living crisis drove 30% increase in people seeking support including many facing homelessness for the first time
Impact Snapshot
Key Metric 1
Up to 26 otherwise homeless young adults aged 18–34 housed across 5 residential properties; 12 staff employed during the year; £427,914 total income —...
Key Metric 2
£368,431 received in Housing Benefit for service users; surplus of £48,507 achieved; reserves of £218,701 (equivalent to 6.96 months' operating costs)
Key Metric 3
Trauma-Informed Care (TIC) adopted as basis for all service user engagement; holistic support model covering housing, advocacy, mentoring, life skills and mental health
Trauma-Informed Care training programme developed and implemented across the organisation — embedding recognition of past trauma in all support interactions
Impact Snapshot
Key Metric 1
11,000 people helped each year; 2,190 engaged through Better Together; 10,300 children engaged through sport and Healthy Holidays activities
Key Metric 2
29,855 passengers carried across 3,790 return journeys and 77,067 miles by community transport; 600 families supported weekly through 6 community food pantries; £54,500 Household...
Key Metric 3
1,259 mums helped by breastfeeding peer supporters across 459 group sessions; 1,446 families supported through Leeds Breastfeeding; 2,948 Better Start Bradford referrals and 1,125...
18 small groups securing grants through Better Together; 730 new people joining groups; Cottingley Free Shop rehomed 50+ large furniture items and 1,500+ clothing items in its first year — started entirely from community initiative
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Impact Snapshot
Key Metric 1
14,095 cadets; 8,647 volunteers; survey completed by 2,324 cadets, 1,898 volunteers and 2,184 parents/carers in winter 2023/24
Key Metric 2
Cadet Net Promoter Score +57; Parents/carers NPS +75; 38% of cadets live in bottom 40% of socio-economic deprivation — in line with the UK...
Key Metric 3
Cadets approximately twice as likely to live in 'left behind' areas vs general population; 8% looked-after children (vs 1.1% nationally); 8% young carers (vs...
52% of cadets strongly agree Sea Cadets improved their ability to work in a team; 81% agree Sea Cadets is a safe environment; 83% agree Sea Cadets is a supportive environment; 92% of cadets would know who to go to if hurt or abused at Sea Cadets
Impact Snapshot
Key Metric 1
All four academies outperformed local and national benchmarks in 2024/25 GCSE examinations; The East Manchester Academy raised Attainment 8 to 42; Parrs Wood raised...
Key Metric 2
Staff turnover reduced from 13.7% (2023/24) to 7.25% (2024/25); gender pay gap reduced from 11.9% to 9.2%; total income £54.76 million (2024: £48.85 million)
Key Metric 3
The East Manchester Academy received Outstanding judgements for Leadership & Management and Personal Development from Ofsted in March 2025 — having been in Special...
Parrs Wood: 84% of students achieved grade 4+ in English and 72% in Maths — both above national averages; Whalley Range disadvantaged students (60% of cohort) achieved Attainment 8 of 50.05
Impact Snapshot
Key Metric 1
501 individual young people engaged; 4,831 youth club visits; 3,000 free hot meals served across 3 sessions per week
Key Metric 2
264 young people engaged consistently in sport and physical activity; 145 grew in self-awareness and social connections; 62 engaged in volunteering; 49% from an...
Key Metric 3
£874k total income (including £757k one-off Youth Investment Fund capital grant for new youth centre); 4 staff, 15 regular volunteers and 30 young volunteers...
47 young people supported in education and employment; 45 learnt new skills in food preparation and cooking; 118 developed greater awareness of people from different faiths, backgrounds and ethnicities
Impact Snapshot
Key Metric 1
Over 6,000 vulnerable young people worked with; 60,000+ contacts made including 3,600 in substance misuse, 3,000 through youth work, 4,500 in youth justice; 800+...
Key Metric 2
First time entrants to youth justice reduced from 216 in 2013 to 45 in 2019; 209 children diverted from the formal criminal justice system...
Key Metric 3
89% of young people leaving IRIS Day Provision in education, employment or training; NEET performance 2.17% (beating target of 2.28%); Gloucestershire ranked quintile 2...
44 DofE Awards completed across the licence area with 233 participants registered; all 18 young people with additional needs achieved DofE Expedition Section at a national ANOE event in the Forest of Dean