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2024

Impact Report 2023-24

670 community palliative care patients (2,463 face-to-face hours, 3,115 telephone contacts); 131 FNH@Home patients (880 hours of care)
Key Metric 1
286 Lymphoedema Clinic patients (664 hours contact); 287 people supported by Bereavement Listening Service; 56 Day Hospice patients (998 hours contact)
Key Metric 2
Total charity spend £1.44m; 13 charity shops raised £2.26m in retail sales; 769 volunteers including 90 under-18s; £588,000 from gifts in Wills
Key Metric 3
41% of patients died in the hospice; 35% at home; 12% in hospital; 4 new clinical posts funded including 2 community CNSs, 1 therapy support worker and 1 lymphoedema nurse
2025

Quality and Impact Report 2024-25

2,569 patients cared for (321 inpatient, 2,248 community); 4,213 days of inpatient care at 96% average bed occupancy
Key Metric 1
4,569 home visits and 7,203 planned telephone calls to community patients; 1,446 people supported by wellbeing team
Key Metric 2
989 active volunteers (305 recruited in year); £6.8m raised from voluntary sources; £4.09 raised for every £1 spent on fundraising
Key Metric 3
100% of patients received individualised care plan; 100% of families offered VOICES bereavement survey; IPC internal audit 96%, external audit 97%; CQC Outstanding (last rated 2016)
2024

Annual Report 2023/24

18,000+ children, young people and families reached through local services in 2023-24; total income £9,771,193
Key Metric 1
SEND mediation and disagreement resolution referrals increased 18% year-on-year; 53 runners raised £86,000+ at London Marathon
Key Metric 2
Young People's Hub (hub.kids.org.uk) received almost 10,000 visits in its first year; nearly 1,000 families supported through holistic crisis intervention in Yorkshire
Key Metric 3
93% of families happy with the service; 96% found service friendly and caring; 94% of families would recommend Kids
2024

Annual Report January–December 2024

Approximately 6,000 families supported across 7 countries to stay together; 10,000+ children and young people impacted through family strengthening work
Key Metric 1
4,058 children and young people in 107 countries supported with quality alternative care through 5,295 sponsors; 170+ children reintegrated into communities in Zambia and The Gambia
Key Metric 2
4,000+ young people supported with employability training and mentoring in 14 countries; £330,000 contributed to humanitarian programmes in Gaza, Ukraine, South Sudan and Haiti
Key Metric 3
319 children supported through Kinship Care Programme across 9 locations in India; 867+ families in Zambia supported to become more self-reliant through financial literacy and entrepreneurship training
2025

Impact Report 2024/25

551,400 children, young people and families supported across 342 UK services in 2024-25
Key Metric 1
£17.9m raised through fundraising; 84p in every £1 spent directly on children and families
Key Metric 2
50,869 children and young people supported with mental health and wellbeing; 10,740 disabled children and young people supported
Key Metric 3
88% of parents improved parenting skills and confidence; 89% of families managing better financially with support
2025

Annual Report and Accounts 2024-25

£6.4m invested in neuroblastoma clinical trials over 10 years; 1,000+ families supported through dedicated Family Support services
Key Metric 1
£1,116,822 undesignated income raised in 2024-25 — 11% growth on prior year; total income £2,937,893
Key Metric 2
370 families connected at 2025 Neuroblastoma Parent Symposium; 31 Big Love Fund pastoral grants and 36 Care and Connect Bags provided to families
Key Metric 3
First-ever Chief Nurse (Dr Helen Pearson) appointed November 2024; IMPACCT officially convened, identifying 3 priority areas to accelerate children's cancer trial delivery
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2025

Impact Report 2025

192 children received 1:1 mentoring across 9 London boroughs; 4,000+ volunteer mentor hours delivered in 2025
Key Metric 1
95% of children increased in at least one self-value metric; 93% reported increased wellbeing
Key Metric 2
85% of children improved in social and emotional skills; 83% reported feeling confident at programme end
Key Metric 3
89% of children reported feeling people cared about them; 87% reported getting on well with people; 85% reported feeling ready for secondary school
2025

Impact Report 2024-25

4,434 therapy sessions delivered in 2024-25 — a 20% increase on prior year; 495 children, young people and parents supported
Key Metric 1
371 children and young people received therapeutic interventions across 141 schools; average wait time of 6.5 weeks from referral
Key Metric 2
100% of CYP had at least one ACE; 90% exposed to multiple ACEs; 55% from low-income families; 12% looked-after children
Key Metric 3
100% of children felt listened to, understood and never judged; 92% felt happier after sessions; 91% found it easier to talk about feelings; 90% felt hopeful for the future
2024

Our Impact in 2024

1,477 people supported through Cancer Coach in 2024 — up 364% from 317 in 2023; 4,839 Cancer Kits sent (up 69%)
Key Metric 1
50,000+ employees received workplace cancer support training across NHS, British Transport Police, BDO, Unilever and MOD
Key Metric 2
2,200 children supported with Kids' Kits and Cuddles; 50,000+ people accessed Cancer Compass digital signposting tool in year one
Key Metric 3
571 people directly supported by Cancer Coach services; 906 people helped via supportive personal emails and telephone calls; 1,759 people guided to appropriate support via Cancer Compass