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2025 Free
Impact Snapshot
Key Metric 1
Over 140 years operating; celebrated the 70th anniversary of its York Road supported living service in Sutton
Key Metric 2
New Kingsmead Cluster supported living service launched in Lambeth (3 properties, adults aged 18-65)
Key Metric 3
Two new significant contracts secured in Suffolk and Hounslow to deliver mental health supported living services
Lived Experience Network members reported improved confidence and a sense of community through peer collaboration
Impact Snapshot
Key Metric 1
2,845 people living with dementia and 3,585 unpaid/family carers supported by Dementia Advisers in 2024 (up 20% and 31% respectively from 2022)
Key Metric 2
789 calls taken by the Support Line in 2024 (up 8% on 2022); 22 Dementia Advisers and 3 Young Onset Dementia Advisers providing ongoing...
Key Metric 3
530 participants attended education sessions in 2024: 318 at awareness sessions, 117 at carer sessions, and 95 at post-diagnostic sessions for newly diagnosed people
96% of professional survey respondents who worked with the Admiral Nurse agreed the role positively impacted care; Admiral Nurse worked with over 20 health and social care teams including Adult Social Care, District Nurses, Community Hospitals and palliative care teams
Impact Snapshot
Key Metric 1
95,895 times services were accessed; 31,586 hours of support delivered in the home and garden
Key Metric 2
£1.08 million claimed in benefits for older people through advice and information services
Key Metric 3
5,468 attendees at the Coventry activity centre; advice, information and signposting offered 5,583 times
769 people supported through Home Support and 599 through Social Prescribing — the two highest-demand services — alongside 255 in Befriending and 206 in Counselling
Impact Snapshot
Key Metric 1
Over 3,500 older people supported with direct support across information and advice, health, community and wellbeing services — 51% increase from pre-pandemic years
Key Metric 2
£1,113,318 put back into the pockets of local older people through the Information and Advice service; 208 people gained an average of £5,352 extra...
Key Metric 3
570 people helped to return home and stay supported after hospital; 567 people connected with their community through the Let's Connect programme
2,044 unique people supported with free and confidential information and advice in partnership with seven local organisations through Together for Sutton; 26,213 contacts made including 3,044 home visits
Impact Snapshot
Key Metric 1
122 houses built in Pakistan for flood victims
Key Metric 2
486 children and young adults benefited from mental health programmes in Myanmar
Key Metric 3
553 TB patients and persons with ailments treated at Badin clinic, Pakistan
Over 300 poor families in Pakistan supported annually through education, housing, medical and other services
Impact Snapshot
Key Metric 1
2,876 ha of land under direct influence for nature, with 7 species recovery projects at or near implementation
Key Metric 2
17,935 wilder community engagements in 2024–25 (67,935 cumulative since 2020); 55 wilder initiatives established in schools and public spaces
Key Metric 3
Over 25,000 individuals engaged through skills training, community rewilding events and nature-based programmes
7 species recovery projects delivered including beavers returning to Derbyshire for the first time in 800 years, Atlantic salmon restoration on the River Ecclesbourne, and white-clawed crayfish ark sites
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Impact Snapshot
Key Metric 1
199 diverse VCS organisations supported to establish, maintain and develop their services and recruit and manage volunteers
Key Metric 2
72% of organisations supported had incomes under £10k, with VAS focused on strengthening governance and funding readiness for smaller groups
Key Metric 3
7 funding and advice surgeries delivered in partnership with SYFAB, enabling 42 organisations to receive joined-up 1:1 consultations
Citywide cost-of-living crisis coordination through Sheffield's City Strategy group and Silver Command multi-agency board, ensuring grassroots VCS insight shaped the city response
Impact Snapshot
Key Metric 1
23,371 visits to the centre from April 2024 to March 2025
Key Metric 2
45 people helped to secure their own permanent home
Key Metric 3
40 people supported into employment; 44 gained nationally recognised qualifications
150 people actively supported to maintain their accommodation; average income maximised by £601.03 per month per person
Impact Snapshot
Key Metric 1
£720,457 in financial gains identified for 431 clients through the Warm Homes initiative (June 2024–March 2025), averaging £1,671.60 per person
Key Metric 2
1,363 clients supported through the Home from Hospital service in Q4 alone, with a 30-day readmission rate of 1.35% against a Bolton average of...
Key Metric 3
Over 3,200 attendances delivered through Strength and Balance classes in Q4, supporting 518 older people across 246 instructor-led sessions
Information & Advice team secured £398,856 in confirmed financial gains for clients in Q4 2024-25 alone, through benefit checks, Attendance Allowance applications and Pension Credit claims
Impact Snapshot
Key Metric 1
Nearly 2,000 dogs cared for across two rescue centres in Birmingham and Wolverhampton in 2024
Key Metric 2
Behaviour and Training Centre delivering specialist behaviour support, enabling more dogs with complex needs to be successfully rehomed
Key Metric 3
BDH Vet Clinic providing affordable veterinary services to the wider community, strengthening preventative welfare in the West Midlands
Supported families facing hardship to keep pets at home through behaviour support, emergency boarding and owner assistance, reducing the number of dogs entering the rescue system