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2025 Free
Impact Snapshot
Key Metric 1
Research Community of over 5,000 people with lived experience of mental health and financial problems shaping all research and policy work
Key Metric 2
Awarded super-complainant status with the Competition and Markets Authority (February 2025) and FCA and Payment Systems Regulator (February 2026) — only the fourth organisation...
Key Metric 3
Government committed to changing council tax collection rules from April 2027, capping extra charges at £100 — a direct result of the charity's Council...
Government launched consultation on fairer council tax collection and recognised need for statutory bailiff regulation following sustained campaigning
Impact Snapshot
Key Metric 1
21,265 people reached in 2025 — an 8% increase on 2024 — including close to 11,300 children and almost 10,000 parents and carers
Key Metric 2
Support line calls rose by more than 50% in 2025; £1.8 million in financial gains secured for nearly 1,500 families
Key Metric 3
1,155 children, 839 adults and 516 families supported through Bairns Hoose services across Scotland in 2025
Aberdeenshire Bairns Hoose opened in 2025, giving children in rural communities access to specialist trauma-informed support
Impact Snapshot
Key Metric 1
3,100+ children, young people, adults and families supported
Key Metric 2
36 young people fostered by Trust carers
Key Metric 3
3,800+ volunteer hours given, including 3,310 hours to services and 551 hours to events
1,062 mediation service enquiries received
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Impact Snapshot
Key Metric 1
515 veterans and partners supported across residential and community services
Key Metric 2
31,800 wellbeing sessions delivered to residents in 2024
Key Metric 3
8,700 attendances to group physiotherapy sessions
94p in every £1 spent directly on care and support for residents
Impact Snapshot
Key Metric 1
Over 20,000 signatories to the Humanimal Pledge for One Medicine
Key Metric 2
250 approved members of the Humanimal Hub online collaboration platform
Key Metric 3
Media coverage reached 13,124,260 readers across more than 40 titles
Two research grants of £5,000 each co-funded with Action Medical Research
Impact Snapshot
Key Metric 1
185 member organisations delivering over 300 frontline services across England
Key Metric 2
2,560 survivors supported through the Home Office Flexible Fund
Key Metric 3
10,896 children and young people received Expect Respect healthy relationships education
On Track national dataset holds records of over 250,000 survivors — England's largest domestic abuse dataset
Impact Snapshot
Key Metric 1
16,368 visits, appointments and contacts in 2024/25, an 8% overall increase
Key Metric 2
1,471 new patient registrations in 2024/25
Key Metric 3
120+ regular volunteers supporting services across Exeter and three outreach locations
Exercise group attendance rose by nearly 20%, with significant increases in yoga and Pilates