Community & Social Justice Poverty & Inclusion
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Citizens Advice Cheshire West

Impact Report 2023/24

Citizens Advice Cheshire West provides free, impartial advice to people across Cheshire West on benefits, debt, housing, employment and consumer issues. Their 2023/24 impact report shows 15,377 people helped across 37,087 issues, generating £16.17 million in financial value to individuals and £3.25 million in government savings — while their Financial Inclusion and Heating Bank projects directly lifted nearly 400 people out of food poverty.

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About

Welfare rights advice; debt and benefits support; housing advice; Financial Inclusion project; Heating Bank; Community Connectors; Macmillan partnership; employment support; telephone, webchat and face-to-face access Custom geography from upload: Cheshire West

Key Metrics

Key Metric 1 15,377 people helped with 37,087 issues; average of 4.9 interrelated problems per person; £16.17 million in financial value to individuals; £29.33 million in wider economic and social benefits
Key Metric 2 £3.25 million saved by government and public services — £2.07 for every £1 invested; £289,138 saved by local government through reducing homelessness; £436,664 worth of volunteer hours contributed
Key Metric 3 397 people lifted out of food poverty via Financial Inclusion project; £300,000 distributed via Heating Bank; 97 Macmillan grants approved

Key Outcomes

  • 7 in 10 people said their problem was solved following advice; 3 in 4 said they could not have resolved their problem without Citizens Advice; 60% felt less stressed, depressed or anxious after receiving help
  • More than 60% of people helped with crisis support are disabled or have long-term health conditions; 93% were highly satisfied or satisfied; 84% would recommend to a friend
  • 6 in 10 volunteers moved into paid employment after volunteering; 9 in 10 cite helping their community as their reason for volunteering; access via 19% face-to-face, 44% telephone, 32% webchat and email

Geography

North West

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