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2024

Trustee's Annual Report & Financial Statements 2024

9 new grants awarded totalling £875,818 in 2023/24
Key Metric 1
33,969 people supported through grantee organisations, including 4,792 on a regular basis
Key Metric 2
47 almshouse residents across Greenwich (41 units) and Shotesham (6 units)
Key Metric 3
19 charities and community groups in Norfolk supported over 4,000 older people via Norfolk Community Foundation partnership
2025

Annual Report 2024-25

258 almshouses across 19 sites providing homes for people over 50 in need
Key Metric 1
Overall resident satisfaction reached 89% in 2024, up from 77% in 2020
Key Metric 2
£204,298 awarded in grants to 18 West London community organisations in 2024/25
Key Metric 3
100% compliance across all safety checks: gas, fire, asbestos, water and lift
2023

Report and Accounts Year Ended 31st March 2023

Around 40 almshouse residents (Brothers) housed on a seven-acre historic estate in Clerkenwell, London, with CQC-registered care home rated 'Good'
Key Metric 1
Free public museum and chapel open to all, with school learning programme and guided tours at reduced rates for local residents
Key Metric 2
Weekly 'Warm Space' initiative established by residents, welcoming the local community with free refreshments and inclusive access to the Charterhouse's historic spaces
Key Metric 3
New strategy 'Creating a Community of Excellence for the Care of Older People' launched in 2022, integrating care, place and sustainability across all operations
2024

Impact Report 2024

174 homes across three sites at 100% occupancy as of March 2024, housing residents aged over 55 in Barnet
Key Metric 1
851 repairs carried out in 2023/24, with 96.81% of residents very satisfied or satisfied with repair work
Key Metric 2
85% of residents satisfied with services overall; 92% highly satisfied with the safety of their home
Key Metric 3
Community Plot allotment established in partnership with local volunteers, businesses and asylum seekers, supplying Finchley Food Bank with homegrown produce
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2025

Falcon Support Services Impact Report 2024–2025

239 individuals accommodated in specialist supported housing across 113 units; 8,002 visits to community drop-in services; 512 individuals supported in Charnwood and Hinckley
Key Metric 1
76% success rate out of homelessness; £7 social value generated for every £1 spent; estimated total social value £11 million, Net Present Value £22.6 million
Key Metric 2
595 individuals supported one-to-one through Recovery Team; 91% successfully reduced addiction; 89% improved mental health; 226 individuals supported through Steps to Success employability and skills programme
Key Metric 3
93% of housing residents improved their finances; 89% improved health and wellbeing; 84% felt a sense of belonging; 92% reported improved community integration through drop-in
2023

Launchpad Reading Impact Report 2022–23

1,473 people supported — a 30% increase on the previous year; 901 through drop-in services; 213 through floating support; 186 through supported housing and removals service
Key Metric 1
£3,671,638 total income — 12% increase on previous year; 3,721 volunteer hours given — equivalent to over £51,600 in donated time; 100+ volunteers aged 19–70
Key Metric 2
8 Launchpad 135 clients found a job; 7 found voluntary placements; 25 supported with resettlement; 148 supported at Launchpad 135 work and life skills centre
Key Metric 3
Reading is the second highest area in the South East for rough sleepers; Cost of living crisis drove 30% increase in people seeking support including many facing homelessness for the first time
2022

Fledge Youth Support Annual Review, Trustees' Annual Report and Accounts 2021–22

Up to 26 otherwise homeless young adults aged 18–34 housed across 5 residential properties; 12 staff employed during the year; £427,914 total income — 18.9% increase on previous year
Key Metric 1
£368,431 received in Housing Benefit for service users; surplus of £48,507 achieved; reserves of £218,701 (equivalent to 6.96 months' operating costs)
Key Metric 2
Trauma-Informed Care (TIC) adopted as basis for all service user engagement; holistic support model covering housing, advocacy, mentoring, life skills and mental health
Key Metric 3
Trauma-Informed Care training programme developed and implemented across the organisation — embedding recognition of past trauma in all support interactions