Fledge Youth Support Annual Review, Trustees' Annual Report and Accounts 2021–22

Fledge Youth Support is a small Christian-rooted CIO founded in 2012, providing supported accommodation and holistic wraparound support for homeless young adults aged 18–34 in the Borough of Eastleigh. In 2021–22 it housed up to 26 people across five residential properties, adopted Trauma-Informed Care as the basis for all its work, and achieved total income of £427,914 — an 18.9% increase on the previous year. Despite pandemic pressures, donations grew 44.3% and the charity achieved a surplus of £48,507. A sixth property was secured for 2022–23 to increase capacity. The year saw the appointment of its first Chief Executive Officer and expansion of the staff team from 7 to 10.

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About

Five residential properties offering a mix of shared accommodation (6–8 rooms), smaller family-style houses (3–4 residents), and 5 self-contained bedsit flats as step towards independent living; allocated key support workers for each resident; one-to-one and group life skills sessions (cooking, cleaning, money management, personal hygiene); volunteer mentoring scheme; advocacy with health professionals, local government, employment services and judicial system; Trauma-Informed Care and Psychologically Informed Environments training; continued support for former residents post-departure Custom geography from upload: Eastleigh, Hampshire, UK

Key Metrics

Key Metric 1 Up to 26 otherwise homeless young adults aged 18–34 housed across 5 residential properties; 12 staff employed during the year; £427,914 total income — 18.9% increase on previous year

Key Metric 2 £368,431 received in Housing Benefit for service users; surplus of £48,507 achieved; reserves of £218,701 (equivalent to 6.96 months' operating costs)

Key Metric 3 Trauma-Informed Care (TIC) adopted as basis for all service user engagement; holistic support model covering housing, advocacy, mentoring, life skills and mental health

Key Outcomes

Trauma-Informed Care training programme developed and implemented across the organisation — embedding recognition of past trauma in all support interactions
Initiative launched to bring all residential accommodation in line with Government Supported Housing National Statement of Expectations (NSE); additional residential property secured for 2022–23 to increase capacity
Staff grew from 7 to 10 during the year; new Chief Executive appointed; donations income grew 44.3% to £36,960 despite pandemic pressures; all staff paid above National Living Wage on NJC pay scales