Falcon Support Services Impact Report 2024–2025

Falcon Support Services is a Loughborough-based homelessness and recovery charity with nearly 25 years of experience, providing supported accommodation, community drop-ins, addiction support, mental health services and employability programmes across Leicester, Leicestershire and Rutland. In 2024/25 it accommodated 239 individuals across 113 units, recorded 8,002 drop-in visits, achieved a 76% success rate out of homelessness, and generated an estimated £11 million in social value — a return of £7 for every £1 spent. 91% of those in its Harm Reduction programme successfully reduced addiction. The charity also led the LLR Homelessness Alliance, hosted World Homeless Day events and delivered accredited training to external organisations.

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About

Community Drop-In services (no referral, no waiting list) in Loughborough and Hinckley; supported accommodation (113 units, 34 properties across Charnwood, NW Leicestershire and Hinckley & Bosworth); Harm Reduction and Aftercare for addiction; Recovery Navigator; The Annex emotional wellbeing groups and one-to-one support; Neighbourhood Mental Health Café at Loughborough University; Homeless Mental Health Team (NHS, 3 days/week); Steps to Success (Lifewise AQA accredited skills, employability coaching, functional maths); Falcon Training accredited courses for other organisations; Co-production team led by service users; physical health support including football at HMP Leicester, boxing sessions, gym; volunteering and peer mentor programme (34 people, 2,112 hours) Custom geography from upload: Loughborough, Charnwood, Hinckley and Bosworth, North West Leicestershire, UK

Key Metrics

Key Metric 1 239 individuals accommodated in specialist supported housing across 113 units; 8,002 visits to community drop-in services; 512 individuals supported in Charnwood and Hinckley

Key Metric 2 76% success rate out of homelessness; £7 social value generated for every £1 spent; estimated total social value £11 million, Net Present Value £22.6 million

Key Metric 3 595 individuals supported one-to-one through Recovery Team; 91% successfully reduced addiction; 89% improved mental health; 226 individuals supported through Steps to Success employability and skills programme

Key Outcomes

93% of housing residents improved their finances; 89% improved health and wellbeing; 84% felt a sense of belonging; 92% reported improved community integration through drop-in
128 Lifewise AQA course accreditations achieved; 29 rough sleepers taken off streets through Winter Beds in 3 months; 16 rough sleepers supported through Festive Beds; £86,651 raised through fundraising
54% of physical health service users said they would not have engaged with health services without Falcon's support; 34 volunteers and peer mentors contributed 2,112 hours equivalent to £31,814; LLR Homelessness Alliance led by Falcon received recognition from High Sheriff of Leicestershire