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2025

Annual Report and Accounts 2024-2025

866,845 hours of high-quality education, care and support delivered in 2024-25; 284 young adults with disabilities and learning difficulties accessed education and personal development programmes
Key Metric 1
94% of students leaving National Star achieved their learning goals; 92% achievement rate of primary learning goals for all learners
Key Metric 2
55 local authorities and 18 different NHS health boards worked with National Star to deliver education, health and social care
Key Metric 3
94% of residential learners achieved or made progress in self care and independence goals; 89% of students achieved or made progress towards therapy-related goals
2025

2025 Report to Community

More than 250,000 Calgarians accessed a YMCA in 2025, with over 4.6 million total visits across all branches
Key Metric 1
51,000+ children and youth registered in programmes and day camps; 14,000 children and youth received financial assistance to access recreation and camps
Key Metric 2
CAD $5 million+ provided in subsidies in 2025, including $1.2m for child and youth financial assistance and $240k for outdoor camp financial assistance
Key Metric 3
4,890 grade 6 students received free 13-month YMCA membership through Calgary Flames Grade 6 programme; 2,085 volunteers contributed 130,605 volunteer hours
2025

Annual Review 2024-2025

93 nature reserves managed across Lincolnshire; 1,987 planning applications reviewed with 58 full responses covering 536 hectares
Key Metric 1
5,000+ young people and families visited education centres at Gibraltar Point, Far Ings and Whisby Nature Park, including 3,109 schoolchildren and 200 university and college students
Key Metric 2
Agri-environment scheme payments uplifted from £147,000 to £501,000 per year following renewal of four Countryside Stewardship agreements across 43 reserves
Key Metric 3
Little terns at Gibraltar Point had their best year in a decade (14 nests, 23 fledged young); bitterns set a new county record with 5 booming males and 10 fledged young at Far Ings
2024

Impact Report 2023/24

4,508 emergency (VRF) grants awarded totalling £1,780,676, helping 7,512 people to secure or keep a home in 2023/24
Key Metric 1
937 frontline workers benefited from training programmes across the four nations of the UK; 350 attendees at the Annual National Frontline Network Conference with 94% rating it good or excellent
Key Metric 2
71 partner-facilitated events attended by 1,331 frontline workers across the UK to share knowledge and best practice
Key Metric 3
728 grants for preventing eviction; 3,780 grants for moving into new accommodation; 75% of payments made within 5 days of application
2025

Annual Report and Accounts 2024–25

441,387 people reached with clean water and 118,051 with improved sanitation through direct household and community programmes in 2024-25 (UK-managed activities)
Key Metric 1
385 healthcare facilities and 405 schools supported with water, sanitation and hygiene services in 2024-25
Key Metric 2
Since 1981, across the federation: 30 million people reached with clean water, 29.6 million with decent toilets, 31.7 million with good hygiene
Key Metric 3
1,741 communities supported and 515 water points installed in 2024-25; HM King Charles III hosted Water and Climate Reception at Buckingham Palace in March 2025 with WaterAid
2025

Annual Report and Accounts 2024/25

1,050 people supported every day through care and supported living services in 2024/25
Key Metric 1
131 internships arranged for disabled people in 2024/25 at employers including the FCDO, BBC, NHS, Coca-Cola and Louis Vuitton
Key Metric 2
Agency staffing hours reduced from 431,631 to 260,348 (40% reduction) through targeted workforce stability initiatives
Key Metric 3
£141.15m total income and £140.32m total expenditure for year ended 31 March 2025, achieving a surplus for the second consecutive year as part of three-year recovery plan
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2024

Annual Impact Report 2024

64.2 million nutritious meals distributed across DC, Maryland and Virginia in 2024
Key Metric 1
37% of neighbours in the Greater Washington region experienced food insecurity — a 5 percentage point increase from 2023
Key Metric 2
530+ patients reached monthly through food pharmacy partnerships at hospitals and health centres
Key Metric 3
64.2 million meals distributed in 2024 — 3 million more than the prior year — with 41% of food comprising fruits and vegetables
2025

Annual Report 2024-2025

60 people with learning disabilities supported into employment or voluntary roles
Key Metric 1
36,179 hours of activities delivered through the Enterprise Lounge
Key Metric 2
8 people with learning disabilities employed as energy ambassadors via SGN-funded campaign
Key Metric 3
Organisation grew by 63% in 2024-25, with total income rising to £1,209,371 (up from £740,831 the prior year)
2025

Our Impact – Annual Client Survey 2025

471 people with learning disabilities and carers supported in 2025
Key Metric 1
317 clients supported by Family Advisers through 2,832 contacts
Key Metric 2
100% of surveyed adults with a learning disability say their life is better thanks to support
Key Metric 3
100% of surveyed adults with a learning disability report their life is better as a result of Reading Mencap's support