2026 Free

Impact Report 2025/2026

ERIC (Education & Resources for Improving Childhood Continence) is the UK's leading charity dedicated to children's bowel and bladder health, marking its 35th anniversary in 2025/26. It provides a Helpline, online resources and professional training with no government funding, generating almost 50% of its income itself. Source: ERIC Impact Report 2025/2026 PDF, retrieved Sept 2026.

Report snapshot
32 Views

About

A specialist Helpline (email, phone and webchat, with support in 200+ languages and BSL); online advice sheets, podcasts, webinars and videos (translated into 12 languages); training for healthcare and early years professionals on children's bowel and bladder health and potty training; resources for schools; a Potty Training Heroes peer-to-peer support scheme; and policy work including the APPG for Bladder and Bowel Continence Care and the Best Start in Life Coalition

Key Metrics

Key Metric 1 8,973 parents/carers supported via Helpline, emails and webchat, plus 2,177 supported via family webinars
Key Metric 2 3,501 healthcare professionals educated via training services and 3,282 early years practitioners educated via the eLearning platform
Key Metric 3 2.2 million website users; 4,143 hours of volunteer time, equating to £56,835.24

Key Outcomes

  • 94% of Helpline users said ERIC understood their needs well; 94% rated their experience as excellent or good
  • 97% of early years practitioners said they feel more confident talking to parents and carers about potty training after ERIC training
  • 75% of Helpline users said they now have a plan and 74% feel more supported

Geography

UK-Wide

Impact Snapshot
Key Metric 1
Total income £18,180,000 and total expenditure £18,560,000 (year ended 31 December 2024, charity no. 1084958 England/Wales and SC039654 Scotland); in 2024 spent £3.8m on...
Key Metric 2
700+ members supported through in-person visits and support calls in 2025; 697 support grants allocated in 2025 for essential items including specialist clothing, cooling...
Key Metric 3
Largest global investment in EB research to date: multi-million-pound drug repurposing trial provisionally agreed with LifeArc partner at Guy's and St Thomas' NHS Foundation...
£34,000 raised in 2025 winter appeal supporting families like Darcie's with specialist items, emotional support and research; 697 support grants delivered in 2025; first Members Connect event in Northern Ireland; EB Priorities Setting Partnership study completed providing global research roadmap
Impact Snapshot
Key Metric 1
22,507 households helped through RBL casework and specialist support services across 66 countries
Key Metric 2
22,600 grants given to those in need, totalling £11.8 million
Key Metric 3
733 beneficiaries represented at tribunals, resulting in £24.5 million in War Pensions awards
1,548 new families living with dementia supported by RBL Admiral Nurses service
Impact Snapshot
Key Metric 1
3,600 blind veterans received support across the UK; 447 new blind veterans started receiving support in 2024/25
Key Metric 2
1,598 referrals to rehabilitation services completed; 313 veterans received assistive technology training
Key Metric 3
997 volunteers donated 26,824 hours of support; befriending service awarded Quality in Befriending Excellence — one of only 11 organisations in the UK to...
1,831 National Creative Wellbeing Project packs issued to help veterans reconnect with creativity and independence
Impact Snapshot
Key Metric 1
349,000+ people completed the Know Your Risk tool to assess their risk of type 2 diabetes in 2024
Key Metric 2
£4 million invested in 17 new research projects; total active grants portfolio worth over £45 million
Key Metric 3
32% of people completing NHS England's Path to Remission programme — which Diabetes UK campaigned for — put their type 2 diabetes into remission
Type 1 Diabetes Grand Challenge invested over £23 million in 19 projects across 161 experts from 47 institutions in 8 countries since 2022