Community & Social Justice Health & Wellbeing
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Family Supporters Edinburgh (Volunteering Matters)

Family Supporters Edinburgh Annual Impact Report 2024-2025

Family Supporters Edinburgh is a Volunteering Matters project providing volunteer-led, whole-family support to families facing challenges such as housing instability, poor mental health and domestic abuse across Edinburgh. Volunteering Matters is a national charity registered in England & Wales and Scotland. Source: Family Supporters Edinburgh Annual Impact Report 2024-2025 PDF, retrieved Sept 2026.

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About

Practical, social and emotional support to families across Edinburgh through matched one-to-one volunteers working towards personalised family goals covering housing, budgeting, healthy eating, routines, school life and access to health and wellbeing support; safe volunteer recruitment including PVG checks, character references and induction training; partnerships with the City of Edinburgh Council, CAMHS, schools, the NHS, food banks and the school uniform bank; a Winter Appeal providing food vouchers and toys; and Community Grants funding family outings

Key Metrics

Key Metric 1 41 families supported in 2024-25 from 49 referrals, with 35 volunteers trained
Key Metric 2 76% improvement in mental health and 71% improvement in accessing further opportunities among supported families
Key Metric 3 63% improvement in living standards and 58% improvement in making healthier lifestyle choices

Key Outcomes

  • Tanya, supported by volunteer Julie, achieved a house exchange to a better home and her son's school attendance significantly improved
  • Volunteers, who between them speak 16 different languages, are matched carefully to families' needs and situations
  • Referrals came 44.4% from the City of Edinburgh Council, 22.2% from CAMHS, 13.3% from schools and 11.1% from the NHS

Geography

Scotland

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