Health & Wellbeing Community & Social Justice 2025
St Catherine's Hospice

Quality and Impact Report 2024-25

St Catherine's Hospice provides specialist palliative and end of life care across East Surrey and West Sussex. In 2024-25, 2,569 patients were cared for; 4,569 home visits and 7,203 planned calls were made; 1,446 people received wellbeing support; and 989 volunteers were active. Total income was £13.2m with £6.8m from voluntary sources. A restructure reduced headcount by 22% to address a £2.4m forecast deficit, ending the year with a £0.9m net deficit.

View Report
Report snapshot
31 Views

📋About

Inpatient unit; community palliative care (home visits and telephone); specialist palliative virtual ward (proof of concept with GPs); 24-hour advice line (reduced hours following restructure); wellbeing team (social work, spiritual care, welfare, carers support, counselling); physiotherapy and occupational therapy; bereavement counselling; charity shops; lottery; community cafe and function rooms Custom geography from upload: East Surrey / West Sussex

📊Key Metrics

2,569 patients cared for (321 inpatient, 2,248 community); 4,213 days of inpatient care at 96% average bed occupancy Key Metric 1
4,569 home visits and 7,203 planned telephone calls to community patients; 1,446 people supported by wellbeing team Key Metric 2
989 active volunteers (305 recruited in year); £6.8m raised from voluntary sources; £4.09 raised for every £1 spent on fundraising Key Metric 3

✅Key Outcomes

  • 100% of patients received individualised care plan; 100% of families offered VOICES bereavement survey; IPC internal audit 96%, external audit 97%; CQC Outstanding (last rated 2016)
  • NHS integration proof of concept with two Primary Care Networks in Surrey demonstrated improved community care outcomes; Midnight Walk attracted 750 walkers raising £110,000; 33 trekkers raised £160,000 in Morocco
  • Restructure reduced headcount by 22% (over 40 posts); net deficit reduced from forecast £2.4m to £0.9m; NHS funding contributes 43% of charitable activity costs (30% of total costs); 12 inpatient beds remain unopened due to funding constraints

📍Geography

Other

Related reports

All Health & Wellbeing reports →
2026 Enhanced
DEBRA UK

Impact — Winter 2026

Total income £18,180,000 and total expenditure £18,560,000 (year ended 31 December 2024, charity no. 1084958 England/Wales and SC039654 Scotland); in 2024 spent £3.8m on charitable activities including £1,079,000 on research, £1,366,000 on EB Community Support, £943,000 on public education, £270,000 on EB healthcare and £185,000 on respite breaks
Key Metric 1
700+ members supported through in-person visits and support calls in 2025; 697 support grants allocated in 2025 for essential items including specialist clothing, cooling fans and sheepskin liners; 2 new holiday homes purchased in 2025 with over 700 guests enjoying holiday homes; £34,000 raised through 2025 winter 'The Longest Night' appeal
Key Metric 2
Largest global investment in EB research to date: multi-million-pound drug repurposing trial provisionally agreed with LifeArc partner at Guy's and St Thomas' NHS Foundation Trust and King's College London; EB Priorities Setting Partnership study completed mapping global research priorities for all four main EB forms
Key Metric 3
£34,000 raised in 2025 winter appeal supporting families like Darcie's with specialist items, emotional support and research; 697 support grants delivered in 2025; first Members Connect event in Northern Ireland; EB Priorities Setting Partnership study completed providing global research roadmap
Health & Wellbeing Disability
View
2025 Enhanced
The Royal British Legion

Impact Report 2025

22,507 households helped through RBL casework and specialist support services across 66 countries
Key Metric 1
22,600 grants given to those in need, totalling £11.8 million
Key Metric 2
733 beneficiaries represented at tribunals, resulting in £24.5 million in War Pensions awards
Key Metric 3
1,548 new families living with dementia supported by RBL Admiral Nurses service
Health & Wellbeing Dementia
View
2025 Enhanced
Blind Veterans UK

Our Impact 2024-25

3,600 blind veterans received support across the UK; 447 new blind veterans started receiving support in 2024/25
Key Metric 1
1,598 referrals to rehabilitation services completed; 313 veterans received assistive technology training
Key Metric 2
997 volunteers donated 26,824 hours of support; befriending service awarded Quality in Befriending Excellence — one of only 11 organisations in the UK to achieve this
Key Metric 3
1,831 National Creative Wellbeing Project packs issued to help veterans reconnect with creativity and independence
Health & Wellbeing Wellbeing
View