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St Catherine's Hospice

Quality and Impact Report 2024-25

St Catherine's Hospice provides specialist palliative and end of life care across East Surrey and West Sussex. In 2024-25, 2,569 patients were cared for; 4,569 home visits and 7,203 planned calls were made; 1,446 people received wellbeing support; and 989 volunteers were active. Total income was £13.2m with £6.8m from voluntary sources. A restructure reduced headcount by 22% to address a £2.4m forecast deficit, ending the year with a £0.9m net deficit.

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About

Inpatient unit; community palliative care (home visits and telephone); specialist palliative virtual ward (proof of concept with GPs); 24-hour advice line (reduced hours following restructure); wellbeing team (social work, spiritual care, welfare, carers support, counselling); physiotherapy and occupational therapy; bereavement counselling; charity shops; lottery; community cafe and function rooms Custom geography from upload: East Surrey / West Sussex

Key Metrics

Key Metric 1 2,569 patients cared for (321 inpatient, 2,248 community); 4,213 days of inpatient care at 96% average bed occupancy
Key Metric 2 4,569 home visits and 7,203 planned telephone calls to community patients; 1,446 people supported by wellbeing team
Key Metric 3 989 active volunteers (305 recruited in year); £6.8m raised from voluntary sources; £4.09 raised for every £1 spent on fundraising

Key Outcomes

  • 100% of patients received individualised care plan; 100% of families offered VOICES bereavement survey; IPC internal audit 96%, external audit 97%; CQC Outstanding (last rated 2016)
  • NHS integration proof of concept with two Primary Care Networks in Surrey demonstrated improved community care outcomes; Midnight Walk attracted 750 walkers raising £110,000; 33 trekkers raised £160,000 in Morocco
  • Restructure reduced headcount by 22% (over 40 posts); net deficit reduced from forecast £2.4m to £0.9m; NHS funding contributes 43% of charitable activity costs (30% of total costs); 12 inpatient beds remain unopened due to funding constraints

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