Impact Report 2023-24

Florence Nightingale Hospice Charity commissions specialist palliative and end of life care across Buckinghamshire via its NHS partner FNH. In 2023-24, 670 community palliative patients were supported; 131 people received FNH@Home care; 286 used the Lymphoedema Clinic; 287 accessed bereavement listening; and 56 attended Day Hospice. Total charity spend was £1.44m; 13 charity shops raised £2.26m in retail sales; and 769 volunteers gave their time. Four new clinical posts were funded.

Report snapshot
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📋About

Inpatient unit (Stoke Mandeville Hospital site); community palliative care team; FNH@Home (end of life care at home); Day Hospice (3 days/week); Lymphoedema Clinic; Bereavement Listening Service (adults and children in schools); physiotherapy and occupational therapy; spiritual care; 13 charity shops; On Stage youth performance programme Custom geography from upload: Buckinghamshire

📊Key Metrics

670 community palliative care patients (2,463 face-to-face hours, 3,115 telephone contacts); 131 FNH@Home patients (880 hours of care) Key Metric 1
286 Lymphoedema Clinic patients (664 hours contact); 287 people supported by Bereavement Listening Service; 56 Day Hospice patients (998 hours contact) Key Metric 2
Total charity spend £1.44m; 13 charity shops raised £2.26m in retail sales; 769 volunteers including 90 under-18s; £588,000 from gifts in Wills Key Metric 3

Key Outcomes

  • 41% of patients died in the hospice; 35% at home; 12% in hospital; 4 new clinical posts funded including 2 community CNSs, 1 therapy support worker and 1 lymphoedema nurse
  • 248 children participated in On Stage productions at Aylesbury Waterside and Wycombe Swan; £26,000 raised through employee fundraising; Midnight Walk and community events raised £156,000+
  • 35th anniversary year (hospice opened 1989); expanding community care in south Buckinghamshire from January 2025; saved 733 tonnes of garments from landfill through retail recycling; Bucks Freemasons raised £31,000 for cuddle beds

📍Geography

Other

2025

Our Impact 2024-25

95,744 bereaved children and young people reached in 2024-25 — a 16.6% increase year-on-year
Key Metric 1
76.5% of those in specialist one-to-one support showed measurable reduction in grief-related vulnerability (CAG scale); 95% rated experience as positive
Key Metric 2
1,145,495 digital users accessed grief content and resources; 3,637 professionals trained including 545 in supporting bereaved children with SEND
Key Metric 3
18,171 children and young people received specialist 1:1 support; 22,852 benefitted from email support; 12,766 from live chat; 459 from helpline; 21 online groups ran with 120+ participants
2024

Impact Report 2023/24

963 children, young people and families supported; 2,198 face-to-face and 1,809 online therapy sessions delivered
Key Metric 1
645 Grief Relief kits sent out; 23 staff trained in sleep therapy; 2,618 total therapy hours delivered (1,570 in person, 1,048 online)
Key Metric 2
£1.6m raised in non-Gala year entirely from voluntary sources; no government funding received
Key Metric 3
19 families attended residential weekends; 15 families attended Forever Night; 5 school partnerships including Beal High School and Clifton College; bereavement first responder support following traumatic deaths in schools