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2022

Shaping the Future: VAS Impact Report 2022

199 diverse VCS organisations supported to establish, maintain and develop their services and recruit and manage volunteers
Key Metric 1
72% of organisations supported had incomes under £10k, with VAS focused on strengthening governance and funding readiness for smaller groups
Key Metric 2
7 funding and advice surgeries delivered in partnership with SYFAB, enabling 42 organisations to receive joined-up 1:1 consultations
Key Metric 3
Citywide cost-of-living crisis coordination through Sheffield's City Strategy group and Silver Command multi-agency board, ensuring grassroots VCS insight shaped the city response
2025

Annual Impact Report 2024–25

£720,457 in financial gains identified for 431 clients through the Warm Homes initiative (June 2024–March 2025), averaging £1,671.60 per person
Key Metric 1
1,363 clients supported through the Home from Hospital service in Q4 alone, with a 30-day readmission rate of 1.35% against a Bolton average of 8.4%
Key Metric 2
Over 3,200 attendances delivered through Strength and Balance classes in Q4, supporting 518 older people across 246 instructor-led sessions
Key Metric 3
Information & Advice team secured £398,856 in confirmed financial gains for clients in Q4 2024-25 alone, through benefit checks, Attendance Allowance applications and Pension Credit claims
2025

Our Impact in 2025

£2,643,271 in unclaimed social security identified for older people through the national helpline, with an average financial gain of £5,140 per successful check
Key Metric 1
32,150 calls handled by the free national helpline; 270 people supported by the By Your Side service completing 444 application forms
Key Metric 2
More than 130,000 information and advice guides distributed or downloaded; 250,000 views of online information pages across 73 free guides
Key Metric 3
£401,167 awarded through grants programmes including £349,393 through the Scottish Government-supported Encouraging and Supporting Grassroots Activity fund, reaching 48 dementia projects and groups across Scotland
2025

Annual Review & Impact Report 2024–2025

25,808 people supported; 254,556 contacts made; £13,148,786 social value generated across all services in 2024–25
Key Metric 1
£5.88 million in unclaimed benefits secured through the Information & Advice service for 5,793 clients; £769,000 in benefit entitlements identified in first six months of Memory Support Hertfordshire
Key Metric 2
28,954 cases managed through the Hospital & Community Navigation Service, supporting 16,017 people and delivering £2,121,709 in economic savings for the NHS
Key Metric 3
1,507 carers supported; 16,008 club attendances; 52,272 befriending volunteer hours and 10,094 befriending calls made; 18,203 home visits carried out
2025

Impact Report 2024/25

13,448 people supported in 2024/25; £1,063,856 secured in welfare benefits for clients; 3,000 residents provided with advice
Key Metric 1
14,485 hours of home care provided to 212 clients; 8,878 attendances at the specialist dementia day centre (the only one in the London Borough of Enfield)
Key Metric 2
15,000+ attendances at healthy living sessions; 13,616 attendances at Fit for Life activities; 4,330 people attended Falls Stop exercise sessions across 268 sessions
Key Metric 3
685 people referred to iCan social prescribing programme; 1,915 attended groups including Tea & Chatter, Diabetes, Walk & Talk and Stroke Café; 98.5% felt extremely satisfied with the service
2025

Impact Report 2024–2025

2,800 contacts per month with older people across all services; 600 people supported through the Hospital to Home service (April 2024–March 2025)
Key Metric 1
£361,342 in benefit entitlements secured for clients in a six-month period through the Information & Advice service; 580 individual clients supported (June 2024–June 2025)
Key Metric 2
354 Enabling & Home Support clients; 285 Handyperson clients; 139 Volunteer Visiting clients; 86 Daycare clients; 27 Budding Friends clients supported in 2024–25
Key Metric 3
580 Information & Advice clients supported with 2,283 contacts in the year June 2024–June 2025; 338 were first-time clients accessing the charity's services
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2025

Impact Card 2025

3,580 total clients supported with 14,618 support sessions in 2025; 148 volunteers and 12 partner agencies
Key Metric 1
23,868 meals provided and 2,652 people fed through foodbank (21.1 tonnes of food distributed from 17.2 tonnes donated by local community)
Key Metric 2
£24,937 in food costs saved by RESET Social Supermarket members, with an average saving of £383.65 per household across 65 households supported
Key Metric 3
89% of Extern counselling recipients showed significant mental health improvement (via funded partner); housing sustained through NI Housing Executive Sustaining Tenancies partnership
2025

Annual Report 2025

8,175 computers shipped to educational institutions across 10 countries in 2025; 46,619 additional students accelerated their digital education journey
Key Metric 1
124 local community members supported with employability and wellbeing; 89% of trainees moved to positive destinations within 3 months of completing training programme
Key Metric 2
107 tonnes of IT hardware diverted from waste; carbon savings equivalent to approximately 2,200 tonnes of CO2 (comparable to planting 5,700 trees)
Key Metric 3
113 trainees transitioned off work-related benefits into sustainable employment; 790 schools and organisations now supported globally since founding (38,000+ computers delivered; 350,000+ students reached)
2024

Impact Report 2024

274 million pounds of food distributed through Farm to Family programme in partnership with 103 farmers and 41 member food banks
Key Metric 1
900 million+ pounds of food distributed across the network, serving roughly 6 million people monthly (approx. 750 million meals)
Key Metric 2
28,000 households applied for CalFresh and 4,200+ retained benefits through CAFB's outreach support
Key Metric 3
274 million pounds of fresh produce distributed through Farm to Family in 2024, including $11.5m invested in historically socially disadvantaged farms