Health & Wellbeing Poverty & Inclusion 2025
Age UK Exeter

Impact Report 2024–2025

Age UK Exeter supports people over 50 across Exeter through a range of person-centred services. In 2024–25, the charity made 2,800 contacts per month, secured £361,342 in benefit entitlements in six months, helped 600 people return home after hospital, and supported 354 clients through its Enabling & Home Support Service. Delivered by 51 staff and 99 volunteers, the charity reached people facing isolation, digital exclusion, and health challenges in a city where 33% of the population is over 50.

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📋About

Services for people over 50 in Exeter including Information & Advice, Hospital to Home, Volunteer Visiting, Enabling & Home Support, Daycare, Handyperson, and Budding Friends; delivered by 51 staff and 99 volunteers; 33% of Exeter's population is over 50

📊Key Metrics

2,800 contacts per month with older people across all services; 600 people supported through the Hospital to Home service (April 2024–March 2025) Key Metric 1
£361,342 in benefit entitlements secured for clients in a six-month period through the Information & Advice service; 580 individual clients supported (June 2024–June 2025) Key Metric 2
354 Enabling & Home Support clients; 285 Handyperson clients; 139 Volunteer Visiting clients; 86 Daycare clients; 27 Budding Friends clients supported in 2024–25 Key Metric 3

✅Key Outcomes

  • 580 Information & Advice clients supported with 2,283 contacts in the year June 2024–June 2025; 338 were first-time clients accessing the charity's services
  • Enabling & Home Support Service enabled a client with a leg amputation to lead the Festival of Devon in the 1920s project, resulting in a British Association for Local History Outstanding Individual Contribution award and election as a Fellow of the Royal Historical Society in 2025
  • 26% of 2024 survey respondents identified digitalisation as a key challenge — just below health concerns and above loneliness — reflecting the charity's focus on digital inclusion alongside practical home support

📍Geography

South West

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