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Age UK Hertfordshire

Annual Review & Impact Report 2024–2025

Age UK Hertfordshire supports older people across the county through a wide range of services. In 2024–25, the charity supported 25,808 people with 254,556 contacts, secured £5.88 million in unclaimed benefits, delivered over 71,000 volunteer hours, and generated £13 million in social value. It launched Hertfordshire onto the Age Friendly Communities network, rolled out a Winter Fuel Support Roadshow to 120+ locations, and co-delivered the new Memory Support Hertfordshire service with the Alzheimer's Society and Carers in Herts.

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About

County-wide services for older people in Hertfordshire including Information & Advice, Help in the Home, Befriending & Telephone Club, InTouch emotional support, Hospital & Community Navigation, Memory Support Hertfordshire, Active Ageing clubs, Handyperson & Gardening, Nutrition & Dietetics, and the new Age Friendly Communities initiative; 71,376 volunteer hours delivered

Key Metrics

Key Metric 1 25,808 people supported; 254,556 contacts made; £13,148,786 social value generated across all services in 2024–25
Key Metric 2 £5.88 million in unclaimed benefits secured through the Information & Advice service for 5,793 clients; £769,000 in benefit entitlements identified in first six months of Memory Support Hertfordshire
Key Metric 3 28,954 cases managed through the Hospital & Community Navigation Service, supporting 16,017 people and delivering £2,121,709 in economic savings for the NHS

Key Outcomes

  • 1,507 carers supported; 16,008 club attendances; 52,272 befriending volunteer hours and 10,094 befriending calls made; 18,203 home visits carried out
  • Winter Fuel Support Roadshow delivered to over 120 locations across Hertfordshire in partnership with Hertfordshire County Council; £80,000 in food vouchers distributed; 593 clients supported via 1,034 Warm Homes sessions
  • Hertfordshire County Council accepted onto the Age Friendly Communities network — the only two-tier authority currently seeking accreditation; nearly 3,000 older people completed the Age Friendly survey; Memory Support Hertfordshire launched with 2,554 clients referred in the first six months

Geography

East of England

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