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2024

Annual Report 2024-25

120,000+ people supported through asylum services — highest ever number of clients
Key Metric 1
Over 1 million phone calls to helpline answered in the year
Key Metric 2
3,000+ modern slavery and trafficking survivors assisted with complex needs
Key Metric 3
Retained status as primary provider of asylum seeker advice and support across England
2024

Annual Report and Accounts 2024

43,600+ refugees and people seeking asylum supported in the UK (a record); 76,200 supported to live independently at home
Key Metric 1
Total income £287.1m; total expenditure £310.3m; 2.5 million people supported internationally across 100+ countries
Key Metric 2
Crisis response deployed on average 3 times a day every day; 3.4 million people reached by humanitarian education
Key Metric 3
Secured key policy change to reinstate access to the asylum system, effectively reversing the Illegal Migration Act
2024

Impact Report 2024-25

15,203 refugees and people seeking asylum supported; 11,266 were new clients
Key Metric 1
7,022 children and young people supported through specialist Youth Services
Key Metric 2
Total income £14.9m; total expenditure £19.6m
Key Metric 3
Launched Childhood First Partnership — network of 30 charities tackling misclassification of children as adults
2024

NACCOM Impact Report 2024-25

4,434 people accommodated by the NACCOM network in 2024/25 — the highest ever recorded since data collection began in 2013
Key Metric 1
1,386 people were rough sleeping or in informal/insecure accommodation before accessing member services; 829 rough sleeping at point of access
Key Metric 2
2,008 people with refugee status and 1,509 people with No Recourse to Public Funds (NRPF) accommodated by member organisations
Key Metric 3
65% of NACCOM members delivering advice reported demand for legal advice was higher in 2024/25 than the previous year; 64% said they were unable to meet that rise in demand
2023

Annual Report and Financial Statements — Year Ended 30 June 2024

For every £1 invested in an established Emmaus community, £11 generated in social, economic and environmental returns
Key Metric 1
Emmaus Quality Standards developed to raise expectations across supported housing sector
Key Metric 2
Federal body supporting Emmaus communities and groups across the UK
Key Metric 3
People experiencing homelessness supported into community living with stable home and work
2025

Shelter Annual Report 2024/25

7,985,612 people accessed Shelter's telephone and online advice services in 2024/25
Key Metric 1
Scottish Government declared national housing emergency in May 2024 — a direct result of Shelter's campaigning
Key Metric 2
Renters' Rights Bill secured improvements including abolition of Section 21 'no fault' evictions, championed by Shelter
Key Metric 3
13 Scottish local authorities declared housing emergencies following Shelter Scotland's campaigning pressure
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2024

Resurgo 2024 Impact Report

1,169 trainees coached in 2024 — highest ever in a single calendar year
Key Metric 1
10,500+ young people supported since launch; 17 local church delivery partners
Key Metric 2
Named ERSA Youth Employment Provider of the Year and Times Best Places to Work 2024
Key Metric 3
Spear trainees significantly outperformed benchmarks for every level of disadvantage, education and age (DWP Data Lab)
2024

Tutor Trust Impact Report 2024/25

5,488 pupils supported across 183 education partners with 285 tutors
Key Metric 1
GCSE attainment gap reduced by 16pp in science, 14pp in maths and 3pp in English
Key Metric 2
Tutoring Plus programme grown by 185% in 2 years; 91% of pupils from target population
Key Metric 3
SATs attainment gap reduced by 7pp in reading and 4pp in maths