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2025 Free
Impact Snapshot
Key Metric 1
Nearly 7,000 people supported across 47 services in 2024-25 through one-to-one support, training, tailored advice and community sessions
Key Metric 2
Over 4,500 people reached through services promoting connection, wellbeing and opportunity; over 500 family relationships strengthened through Addiewell Prison visitor centre
Key Metric 3
Total income of £8.4 million — a 9% rise on the previous year; Women In Safe Homes portfolio grown to 16 properties for women...
Over 400 young people supported through employability and training services, with 105 accredited qualifications earned
Impact Snapshot
Key Metric 1
1,450 refugees and asylum seekers supported in 2024-25 — the highest ever in a single year and a 16% increase on 2023-24
Key Metric 2
904 positive outcomes in employment, education and volunteering achieved in 2024-25 — a 27% increase on the previous year
Key Metric 3
3,848 people supported across the UK over 10 years; 3,540 cumulative positive outcomes since 2015
50% of all clients enrolled since 2015 have achieved at least one positive outcome in employment, education or volunteering
Impact Snapshot
Key Metric 1
120,000+ people supported through asylum services — highest ever number of clients
Key Metric 2
Over 1 million phone calls to helpline answered in the year
Key Metric 3
3,000+ modern slavery and trafficking survivors assisted with complex needs
Retained status as primary provider of asylum seeker advice and support across England
Impact Snapshot
Key Metric 1
43,600+ refugees and people seeking asylum supported in the UK (a record); 76,200 supported to live independently at home
Key Metric 2
Total income £287.1m; total expenditure £310.3m; 2.5 million people supported internationally across 100+ countries
Key Metric 3
Crisis response deployed on average 3 times a day every day; 3.4 million people reached by humanitarian education
Secured key policy change to reinstate access to the asylum system, effectively reversing the Illegal Migration Act
Impact Snapshot
Key Metric 1
15,203 refugees and people seeking asylum supported; 11,266 were new clients
Key Metric 2
7,022 children and young people supported through specialist Youth Services
Key Metric 3
Total income £14.9m; total expenditure £19.6m
Launched Childhood First Partnership — network of 30 charities tackling misclassification of children as adults
Impact Snapshot
Key Metric 1
4,434 people accommodated by the NACCOM network in 2024/25 — the highest ever recorded since data collection began in 2013
Key Metric 2
1,386 people were rough sleeping or in informal/insecure accommodation before accessing member services; 829 rough sleeping at point of access
Key Metric 3
2,008 people with refugee status and 1,509 people with No Recourse to Public Funds (NRPF) accommodated by member organisations
65% of NACCOM members delivering advice reported demand for legal advice was higher in 2024/25 than the previous year; 64% said they were unable to meet that rise in demand
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Impact Snapshot
Key Metric 1
For every £1 invested in an established Emmaus community, £11 generated in social, economic and environmental returns
Key Metric 2
Emmaus Quality Standards developed to raise expectations across supported housing sector
Key Metric 3
Federal body supporting Emmaus communities and groups across the UK
People experiencing homelessness supported into community living with stable home and work
Impact Snapshot
Key Metric 1
7,985,612 people accessed Shelter's telephone and online advice services in 2024/25
Key Metric 2
Scottish Government declared national housing emergency in May 2024 — a direct result of Shelter's campaigning
Key Metric 3
Renters' Rights Bill secured improvements including abolition of Section 21 'no fault' evictions, championed by Shelter
13 Scottish local authorities declared housing emergencies following Shelter Scotland's campaigning pressure
Impact Snapshot
Key Metric 1
1,169 trainees coached in 2024 — highest ever in a single calendar year
Key Metric 2
10,500+ young people supported since launch; 17 local church delivery partners
Key Metric 3
Named ERSA Youth Employment Provider of the Year and Times Best Places to Work 2024
Spear trainees significantly outperformed benchmarks for every level of disadvantage, education and age (DWP Data Lab)