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The Hygiene Bank Impact Report 2023–24

The Hygiene Bank is a UK-wide grassroots charity tackling hygiene poverty — the inability to afford basic products such as soap, deodorant and laundry detergent, which affects an estimated 4.2 million adults. In 2023–24 the charity distributed 282,936 kg of products across 173 active local projects via 530 volunteers and 1,035 community partners. Since founding in 2018 over 2,180 tonnes of hygiene products have been distributed. Founder Lizzy Hall MBE received an MBE for her work ending hygiene poverty.

Report snapshot
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About

Product distribution: 282,936 kg of personal and household hygiene products distributed in 2023–24 via 173 local projects and 1,035 community partners — over 2,180 tonnes distributed since the charity was founded in 2018 Custom geography from upload: National (173 local projects across UK)

Key Metrics

Key Metric 1 282,936 kg of hygiene products distributed in 2023–24; 1,035 community partners; 1,147 public drop-off points including 794 in Boots stores; 20,000+ people provided with basic care packages at Christmas via Boots partnership
Key Metric 2 530 volunteers managing 173 active local projects across the UK
Key Metric 3 Financial figures not disclosed in report; Cleanology annual fundraiser raised £22,000 cash and £10,000 in products; Mills & Reeve raised £20,000; Unilever partnership delivered 300,000 product units (1.2 million in total since partnership began); Boots partnership: 29,000 kg collected in-store, 1.7 million products donated since partnership began

Key Outcomes

  • Corporate partnerships: Boots (600+ store drop-off points, 29,000 kg collected, 1.7 million products donated cumulatively), Unilever Buy 2 Donate 1 campaign (300,000 units, 105 projects reached), smol (#CleanClothesCan campaign hit 250,000 washes donated and expanded Suds in Schools to 30 school launderettes)
  • Community and volunteer impact: 530 volunteers running 173 grassroots projects awarded recognition including Volunteer of the Year (Kent), Volunteer Team of the Year (Bromley) and a British Empire Medal (Northern Ireland project coordinator); Bromley Smiles distributed age-appropriate dental packs to 240 schoolchildren

Geography

UK-Wide

Impact Snapshot
Key Metric 1
438,000 pets treated across 49 Pet Hospitals, equivalent to 4,700 pets every working day
Key Metric 2
Over 2 million treatments provided; veterinary services cost over £85 million, funded entirely by donations
Key Metric 3
327,000 children reached with pet education messages; Pet Health Hub received over 4 million online visitors
Veterinary care provided to the pets of over 360,000 people in financial hardship across the UK, with 46% of clients disabled or living with a serious health condition
Impact Snapshot
Key Metric 1
2.4 million benefits calculations completed via free Benefits Calculator
Key Metric 2
1.5 million people identified new benefits worth an average of £5,396 each (£12.9bn total)
Key Metric 3
£3 million in grants awarded, supporting 2,164 people across the UK
4.8 million people accessed the Turn2us website for information on claiming support they are entitled to
Impact Snapshot
Key Metric 1
7,325 individual children supported; 9,269 instances of support across the year; 6,660 referrals fulfilled; 485 emergency newborn hospital packs delivered to 23 London hospitals...
Key Metric 2
734 regular volunteers; 31,348 volunteer hours; 146 one-off volunteers (700+ hours); 99 corporate volunteer groups (3,900 hours)
Key Metric 3
Items gifted worth over £3 million (if new); 128 tonnes of goods redistributed; £22,714 in financial support secured or saved for families via signposting;...
Connections and signposting: Family Connections team spoke to 2,764 families; signposting support provided 1,037 times; 77% of signposting recipients had never accessed similar help before; £22,714 in financial support secured or saved