2024 Free

Digital Poverty Alliance Impact Report 2023–24

The Digital Poverty Alliance is a national charity tackling digital exclusion affecting an estimated 19 million people across the UK. In 2023–24 the DPA delivered five programmes across seven new locations, supported 5,000 homes with online access over two years, collected 400 devices for refurbishment, and secured 2 million individual customer donations for Tech4Families via Currys. The charity also achieved a key policy win: ministerial responsibility for digital inclusion formally established in government.

Report snapshot
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About

Programme delivery: Five programmes active across the UK — Tech4Families, Tech4Learning, Tech4Youth, Tech4YoungCarers, and Donate Your Device — reaching thousands of digitally excluded households with devices, connectivity, and skills support Custom geography from upload: London (national reach)

Key Metrics

Key Metric 1 5,000 homes supported with online access (over two years); 7 new programme locations; 400 devices collected for refurbishment; 2 million individual Currys customer donations received for Tech4Families
Key Metric 2 Small staff team across policy, delivery, comms and operations; 7 volunteer trustees; supported by corporate and local authority networks
Key Metric 3 Financial figures not disclosed in report; Industry Forum membership from £5,000; Charity Network membership £300 for CICs (free for registered charities)

Key Outcomes

  • Policy and advocacy: Secured formal ministerial responsibility for digital inclusion (Sir Chris Bryant appointed); delivered oral evidence to Parliament's Education Select Committee; UK Digital Inclusion Strategy in development for 2025
  • Research and awareness: Published Rethinking Education with Generative AI at the House of Commons; independent University of Sussex evaluation of Tech4Families completed; 150+ media hits including BBC, ITV and The Guardian

Geography

Other

Impact Snapshot
Key Metric 1
438,000 pets treated across 49 Pet Hospitals, equivalent to 4,700 pets every working day
Key Metric 2
Over 2 million treatments provided; veterinary services cost over £85 million, funded entirely by donations
Key Metric 3
327,000 children reached with pet education messages; Pet Health Hub received over 4 million online visitors
Veterinary care provided to the pets of over 360,000 people in financial hardship across the UK, with 46% of clients disabled or living with a serious health condition
Impact Snapshot
Key Metric 1
2.4 million benefits calculations completed via free Benefits Calculator
Key Metric 2
1.5 million people identified new benefits worth an average of £5,396 each (£12.9bn total)
Key Metric 3
£3 million in grants awarded, supporting 2,164 people across the UK
4.8 million people accessed the Turn2us website for information on claiming support they are entitled to
Impact Snapshot
Key Metric 1
7,325 individual children supported; 9,269 instances of support across the year; 6,660 referrals fulfilled; 485 emergency newborn hospital packs delivered to 23 London hospitals...
Key Metric 2
734 regular volunteers; 31,348 volunteer hours; 146 one-off volunteers (700+ hours); 99 corporate volunteer groups (3,900 hours)
Key Metric 3
Items gifted worth over £3 million (if new); 128 tonnes of goods redistributed; £22,714 in financial support secured or saved for families via signposting;...
Connections and signposting: Family Connections team spoke to 2,764 families; signposting support provided 1,037 times; 77% of signposting recipients had never accessed similar help before; £22,714 in financial support secured or saved