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2026 Free
Impact Snapshot
Key Metric 1
3,800+ patients cared for each year across Cambridge hospice, Alan Hudson Centre (Wisbech) and community; services rated Outstanding by CQC
Key Metric 2
Over £13 million to run services in 2024/25; £7.9 million from NHS contracts; £5.1 million to be raised from community fundraising, retail, donations and...
Key Metric 3
Total income £13.06 million (year to March 2024); total expenditure £11.96 million — generating a surplus to invest in future care
CQC Outstanding rating maintained — placing Arthur Rank Hospice among a small group of hospices nationally to achieve the highest possible inspection grade
Impact Snapshot
Key Metric 1
655,100+ hours of palliative and end-of-life care delivered in 2024/25; nearly 59,000 face-to-face Hospice at Home visits
Key Metric 2
Online Bereavement Community reached 41,800+ members (up from under 500 at launch a decade ago); 220,000+ visitors; 66,000+ active Grief Guide users
Key Metric 3
£37 million cost of running palliative and end-of-life care services; 600 nurses, doctors and healthcare professionals; 1.4 million volunteer hours
Online Bereavement Community reached 41,800+ members in its 10th anniversary year — grown from under 500 at launch; 220,000+ visits confirming it as the UK's leading online grief support resource
Impact Snapshot
Key Metric 1
380 inpatient admissions in 2024/25; 71% of discharged patients returned to their own home; average length of stay 13.3 days
Key Metric 2
306 people supported by Hospice at Home (up from 292); 2.6 hours average urgent referral response time; 7,909 Living Well Centre visits by patients,...
Key Metric 3
CQC Outstanding rating received April 2025; three-year ICB contract secured covering 22% of running costs — significant uplift from previous funding level
CQC Outstanding rating confirmed April 2025 — covering all five regulatory domains following unannounced inspection in February 2025; rightly reflects excellence of care teams through a year of significant financial challenge and restructure
Impact Snapshot
Key Metric 1
88% of patients cared for in their own home; Willen at Home estimated to save the NHS at least £3 million annually by preventing...
Key Metric 2
Only 12.7% of running costs met by NHS funding — less than half the national hospice average; Willen at Home receives no recurrent NHS...
Key Metric 3
Local businesses donated £350,000+ in unrestricted funding and provided 9,700 hours of volunteer time; nearly 10,000 people signed 'Care at home? Who cares?' campaign...
60% of patients receiving same-day Willen at Home care would likely be hospitalised without the service — costing the NHS £3m+ annually; 88% of all patients cared for in their own home, reflecting strong community-first care model
Impact Snapshot
Key Metric 1
2,218 local people directly helped in 2023/24 — 1,716 patients and 502 carers across all services; 144 inpatient patients
Key Metric 2
Total income £14.1 million (up from £2.1m in 2022/23 — including £2m capital appeal and Shaun by the Sea art trail income); 81p of...
Key Metric 3
17,608 calls to 24-hour telephone hub; 2,303 Hospice at Home visits to 376 people; around 80% of all care delivered in people's own homes
New hospice building opened — state-of-the-art inpatient ward with garden access, cuddle beds, jacuzzi bathroom, specialist gym; 26% of inpatients discharged home or to a care home following treatment
Impact Snapshot
Key Metric 1
28,316 dedicated volunteers; 45,000 patients treated; 8,772 events supported; 202,493 people trained in workplace first aid
Key Metric 2
10,000+ young people in weekly Badgers, Cadets and Students groups; 24,336 Young Responders trained in street first aid; 1,404 NHS Cadets recruited
Key Metric 3
Operating deficit reduced by 76% in 2024 (from £16.0m to £3.8m); net deficit reduced 85% (from £16.6m to £2.5m) — remarkable financial turnaround
6 lives saved with CPR in just 24 hours — illustrating direct life-saving impact of community first aid training; 12,000 people trained in CPR via Restart a Heart
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Impact Snapshot
Key Metric 1
798 independent incidents in 2025; 1,270 callouts including continuations — an average of 3.5 per day
Key Metric 2
901 people assisted; 39,229 volunteer hours given on callouts alone by 850+ team members across 26 civilian teams
Key Metric 3
62% of incidents (491) mountaineering-related; 307 non-mountaineering; 38 incidents involving fatalities
901 people assisted in 2025 — the highest figure in SMR's recorded statistics history, representing a sustained post-pandemic step-change in demand (approx. 10–15 additional incidents per month since 2020/21)
Impact Snapshot
Key Metric 1
10,267 people supported in 2024/25 — a 7% increase on the previous year
Key Metric 2
Growing demand driven by declining firefighter numbers, increasing major incidents (wildfires, flooding) and rising complexity of physical and mental health need
Key Metric 3
Royal Patron: His Majesty The King; registered charity in England, Wales, Scotland and Isle of Man
10,267 fire service personnel and families supported in 2024/25 — the highest ever recorded by the charity
Impact Snapshot
Key Metric 1
882 people helped in 2022/23 — double pre-Covid figures; 7,700 contacts from people seeking support
Key Metric 2
2,800 mental health sessions delivered; 512 financial guidance sessions; 3,786 self-care interventions accessed
Key Metric 3
Demand growing 30% every year; mental health grant income fallen 87% in one year despite rising need
85% of people who used mental health services saw improvement in their wellbeing; 63% reduction in trauma symptoms; 44% reduction in anxiety and depression
Impact Snapshot
Key Metric 1
20,000+ paramedic members across the UK — the professional body for the paramedic profession
Key Metric 2
500+ CPD videos on member Hub; national CPD events programme; Paramedic INSIGHT quarterly magazine; monthly digital newsletter
Key Metric 3
Successfully campaigned for change in legislation to allow prescribing of controlled drugs by paramedic independent prescribers — now out for consultation
Legislation change secured: controlled drug prescribing by paramedic independent prescribers now moving to consultation — a landmark win for the profession after sustained College advocacy