Browse impact reports

PDSA (People's Dispensary for Sick Animals)

Trustees' Annual Report and Accounts 2024

2024 Enhanced

Impact Snapshot

Key Metric 1

438,000 pets treated across 49 Pet Hospitals, equivalent to 4,700 pets every working day

Key Metric 2

Over 2 million treatments provided; veterinary services cost over £85 million, funded entirely by donations

Key Metric 3

327,000 children reached with pet education messages; Pet Health Hub received over 4 million online visitors

Veterinary care provided to the pets of over 360,000 people in financial hardship across the UK, with 46% of clients disabled or living with a serious health condition

Poverty & Inclusion Poverty

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Turn2us

Impact Report and Accounts 2024-2025

2025 Enhanced

Impact Snapshot

Key Metric 1

2.4 million benefits calculations completed via free Benefits Calculator

Key Metric 2

1.5 million people identified new benefits worth an average of £5,396 each (£12.9bn total)

Key Metric 3

£3 million in grants awarded, supporting 2,164 people across the UK

4.8 million people accessed the Turn2us website for information on claiming support they are entitled to

Poverty & Inclusion Poverty

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Cruse Bereavement Support

Annual Report and Accounts 2024/25

2025 Enhanced

Impact Snapshot

Key Metric 1

71,703 support activities delivered for bereaved people in 2024/25

Key Metric 2

Over 28,000 calls and emails answered by the national Cruse Helpline

Key Metric 3

Over 24,000 adults, children and young people supported through one-to-one sessions

Over 3,000 people supported through Cruse Bereavement Groups, with evidence of improved wellbeing and reduced isolation

Health & Wellbeing Mental Health

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Muscular Dystrophy UK

Muscular Dystrophy UK Impact Report 2023/24

2024 Enhanced

Impact Snapshot

Key Metric 1

2,752 people contacted helpline; 470 people received cost-of-living grants; 43 active research projects; 11 new grants worth £1.3 million awarded; £9.5 million total income...

Key Metric 2

152 people supported through advocacy service; 24 Neuromuscular Centres of Excellence or Pursuing Excellence Awards; 10 NHS treatment appraisal processes participated in; 507 enrolments...

Key Metric 3

80% of neuromuscular care advisor and clinical nurse specialist workforce attended Care Advisor Conference; 324 Changing Places toilets registered; for every £1 spent on...

SMA added to NHS newborn screening 'in-service evaluation' following MDUK co-secretariat work with UK SMA Newborn Screening Alliance; two treatment appraisals resulted in NHS approval; RHS Chelsea Flower Show garden secured to raise awareness with new audiences

Health & Wellbeing Disability

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Allsorts Youth Project

Allsorts Youth Project Annual Report 2023–24

2025 Enhanced

Impact Snapshot

Key Metric 1

95 individual young people in under-16s groups; 85 in over-16s groups; 42 in Transformers (trans/non-binary); 114 young people supported through 385 one-to-one sessions

Key Metric 2

149 parents and carers supported across 44 online and in-person groups; 3,500+ participants in training and workshops across 97 sessions

Key Metric 3

96% of young people said Allsorts groups had been of help; 75% said coming to Allsorts improved their overall wellbeing

Won Investing in Children's Member of the Year Award for extensive youth voice integration; 100% of Summer Programme participants enjoyed activities

Community & Social Justice Youth Work

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Royal Mencap Society (Mencap)

Annual Review April 2024 to March 2025

2025 Enhanced

Impact Snapshot

Key Metric 1

Social care services provided to thousands of people with learning disabilities; information and advice service caseloads growing in complexity; financial resilience rebuilt ahead of...

Key Metric 2

Omaze Yorkshire House Draw partnership raised £3.9m in 6 weeks with Jodie Whittaker as ambassador; awareness of people with learning disability significantly boosted through...

Key Metric 3

Voices Council (led by people with learning disabilities) challenged decisions on service handbacks, agency staffing and benefits access; new strategy to 2030 under development;...

Rebuilt financial resilience ahead of NI cost increases — 'more fortunate than many in the sector'; 80th anniversary approaching; new CEO appointed to lead strategy development

Health & Wellbeing Policy

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Guide Dogs (The Guide Dogs for the Blind Association)

Annual Report and Accounts 2024

2024 Enhanced

Impact Snapshot

Key Metric 1

518 new guide dog partnerships created in 2024 — 10% increase beating projections; 1,379 new puppies from breeding programme; 400th buddy dog partnership matched

Key Metric 2

17,500+ volunteers giving 12 million+ volunteer hours collectively; 2,400+ volunteers looked after dogs; 7,000+ training sessions on tech, travel and life skills delivered by...

Key Metric 3

£47m raised through Sponsor a Puppy; £3.1m from raffles; £8.3m increased income from gifts in Wills; 3.45 million clicks to digital information and advice...

1,864 children and family members attended My Time to Play sessions; 6,852 large-print books delivered; 5,991 habilitation sessions completed to help children learn essential skills; 432,817 online learners accessing digital content

Health & Wellbeing Children

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Turning Point

Annual Report 2024-25

2025 Enhanced

Impact Snapshot

Key Metric 1

202,694 people supported across 270 locations; 74,070 in drug and alcohol; 102,531 in mental health; 1,035 in learning disability; turnover £191.9m

Key Metric 2

96% of regulated services rated Good or Outstanding by CQC; 12,456 naloxone kits dispensed (5.6% increase); 11,405 Hepatitis C tests (59% increase); 7,448 FibroScans...

Key Metric 3

234 peer mentors; 82 volunteers; 5,194 colleagues (60% with lived experience); £7.79m invested in local VCSE organisations; £131.87m social value from local employment

87% of people supported have overall positive experience; 90% feel safe; 774/1,063 (72%) in Birmingham social prescribing service achieved goals across health, community, emotional and employment domains; new Lincolnshire Recovery Partnership reached over 160 staff in year one

Health & Wellbeing Homelessness

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Little Village

Little Village Impact Report 2024

2024 Enhanced

Impact Snapshot

Key Metric 1

7,325 individual children supported; 9,269 instances of support across the year; 6,660 referrals fulfilled; 485 emergency newborn hospital packs delivered to 23 London hospitals...

Key Metric 2

734 regular volunteers; 31,348 volunteer hours; 146 one-off volunteers (700+ hours); 99 corporate volunteer groups (3,900 hours)

Key Metric 3

Items gifted worth over £3 million (if new); 128 tonnes of goods redistributed; £22,714 in financial support secured or saved for families via signposting;...

Connections and signposting: Family Connections team spoke to 2,764 families; signposting support provided 1,037 times; 77% of signposting recipients had never accessed similar help before; £22,714 in financial support secured or saved

Poverty & Inclusion Families

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London Borough of Merton

Becoming a Borough of Sport: Impact Report 2025

2026 Enhanced

Impact Snapshot

Key Metric 1

67.6% of Merton adults (117,000 people) now active — above London and England averages, representing 6,800 more active adults than previous years

Key Metric 2

£2.25 million in external funding secured since launch, representing a 4:1 multiplier on council investment

Key Metric 3

20,000+ residents reached across three Big Sports Day events; 50,000+ visits to Borough of Sport Activity Finder

48.6% of Merton children achieve 60+ minutes of daily activity — above both London and national averages — with the borough achieving the highest Active Lives survey response rate in London (37 schools, 2,500+ pupils), enabling a reliable baseline for tracking progress

Sport & Physical Activity Inclusion

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