Annual Report 2024-25

Turning Point is a leading social enterprise delivering health and social care services across substance use, mental health, learning disability, autism, sexual health and homelessness. In 2024-25, 202,694 people were supported across 270 locations; turnover reached £191.9m; 96% of regulated services were rated Good or Outstanding by CQC; 12,456 naloxone kits were dispensed; and 234 peer mentors supported delivery. New contracts were won in Lincolnshire, Bristol, Manchester and London. The organisation marked its 60th anniversary.

Report snapshot
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📋About

Drug and alcohol treatment; mental health services (crisis houses, talking therapies, supported accommodation); learning disability supported living; sexual health; homelessness; healthy lifestyles; naloxone Click & Deliver postal service; Safer Lives harm reduction conference; Rightsteps B2B employee wellbeing; Birmingham specialist social prescribing; Community Innovation Fund; peer mentoring and lived experience roles; apprenticeships Custom geography from upload: England (270+ locations)

📊Key Metrics

202,694 people supported across 270 locations; 74,070 in drug and alcohol; 102,531 in mental health; 1,035 in learning disability; turnover £191.9m Key Metric 1
96% of regulated services rated Good or Outstanding by CQC; 12,456 naloxone kits dispensed (5.6% increase); 11,405 Hepatitis C tests (59% increase); 7,448 FibroScans (300% increase) Key Metric 2
234 peer mentors; 82 volunteers; 5,194 colleagues (60% with lived experience); £7.79m invested in local VCSE organisations; £131.87m social value from local employment Key Metric 3

Key Outcomes

  • 87% of people supported have overall positive experience; 90% feel safe; 774/1,063 (72%) in Birmingham social prescribing service achieved goals across health, community, emotional and employment domains; new Lincolnshire Recovery Partnership reached over 160 staff in year one
  • Leicestershire Police naloxone initiative potentially saved 14 lives in its first year — awarded Local Government Chronicle Award; Health and Care Futures essay collection launched at Westminster with Speaker Lindsay Hoyle; 60th anniversary exhibition at Kensington Palace
  • 60th anniversary year; social enterprise — reinvests surplus into services; new contracts in Lincolnshire, Bristol, Bath and NE Somerset, Manchester, Northumberland, Lambeth, Southwark and Lewisham; £166.67m social value evidenced via TOMs framework (separate Social Value Report published)

📍Geography

UK-Wide

2023

Annual Report and Accounts — Year Ended 30 November 2023

5,964 hours of support provided in 2022-23; 227 new individuals supported (64% families of complexly poorly children, 36% bereaved)
Key Metric 1
898 hours of hydrotherapy pool sessions; 498 hours of sensory sessions; 100+ hours of peer support groups for bereaved families
Key Metric 2
140 volunteers gave 3,008 hours; £650,938 raised including £125,000+ from Everest Base Camp trek — biggest single event total to date
Key Metric 3
1,700 total beneficiaries supported since 2012; sibling programme (ouRR Hub) featured on BBC Children in Need; 20 trekkers including 2 beneficiaries reached Everest Base Camp
2025

Impact Report 2024/25

700+ projects funded totalling £9.5m in 2024-25; £6,812,814 to enhance patient experience; £1,908,008 for staff health and wellbeing
Key Metric 1
Arts programme reached 250,000+ patients, visitors and staff through 140+ creative engagement sessions; 7 freelance musicians delivering 20 live music sessions per week
Key Metric 2
220 volunteers gave 37,000 hours; YPAG NE (Young Persons Advisory Group) has 75 members who reviewed 140+ research projects and 80+ service improvement projects
Key Metric 3
Haven at Freeman Hospital opened November 2024 — provides shower and rest space for families of end-of-life patients; SPACE Pilot awarded NHS Charities Together Innovation Challenge funding; one of six nationally selected projects