Annual Report 2024-25

Turning Point is a leading social enterprise delivering health and social care services across substance use, mental health, learning disability, autism, sexual health and homelessness. In 2024-25, 202,694 people were supported across 270 locations; turnover reached £191.9m; 96% of regulated services were rated Good or Outstanding by CQC; 12,456 naloxone kits were dispensed; and 234 peer mentors supported delivery. New contracts were won in Lincolnshire, Bristol, Manchester and London. The organisation marked its 60th anniversary.

Report snapshot
70 Views

📋About

Drug and alcohol treatment; mental health services (crisis houses, talking therapies, supported accommodation); learning disability supported living; sexual health; homelessness; healthy lifestyles; naloxone Click & Deliver postal service; Safer Lives harm reduction conference; Rightsteps B2B employee wellbeing; Birmingham specialist social prescribing; Community Innovation Fund; peer mentoring and lived experience roles; apprenticeships Custom geography from upload: England (270+ locations)

📊Key Metrics

202,694 people supported across 270 locations; 74,070 in drug and alcohol; 102,531 in mental health; 1,035 in learning disability; turnover £191.9m Key Metric 1
96% of regulated services rated Good or Outstanding by CQC; 12,456 naloxone kits dispensed (5.6% increase); 11,405 Hepatitis C tests (59% increase); 7,448 FibroScans (300% increase) Key Metric 2
234 peer mentors; 82 volunteers; 5,194 colleagues (60% with lived experience); £7.79m invested in local VCSE organisations; £131.87m social value from local employment Key Metric 3

Key Outcomes

  • 87% of people supported have overall positive experience; 90% feel safe; 774/1,063 (72%) in Birmingham social prescribing service achieved goals across health, community, emotional and employment domains; new Lincolnshire Recovery Partnership reached over 160 staff in year one
  • Leicestershire Police naloxone initiative potentially saved 14 lives in its first year — awarded Local Government Chronicle Award; Health and Care Futures essay collection launched at Westminster with Speaker Lindsay Hoyle; 60th anniversary exhibition at Kensington Palace
  • 60th anniversary year; social enterprise — reinvests surplus into services; new contracts in Lincolnshire, Bristol, Bath and NE Somerset, Manchester, Northumberland, Lambeth, Southwark and Lewisham; £166.67m social value evidenced via TOMs framework (separate Social Value Report published)

📍Geography

UK-Wide

2026 Enhanced

Impact — Winter 2026

Total income £18,180,000 and total expenditure £18,560,000 (year ended 31 December 2024, charity no. 1084958 England/Wales and SC039654 Scotland); in 2024 spent £3.8m on charitable activities including £1,079,000 on research, £1,366,000 on EB Community Support, £943,000 on public education, £270,000 on EB healthcare and £185,000 on respite breaks
Key Metric 1
700+ members supported through in-person visits and support calls in 2025; 697 support grants allocated in 2025 for essential items including specialist clothing, cooling fans and sheepskin liners; 2 new holiday homes purchased in 2025 with over 700 guests enjoying holiday homes; £34,000 raised through 2025 winter 'The Longest Night' appeal
Key Metric 2
Largest global investment in EB research to date: multi-million-pound drug repurposing trial provisionally agreed with LifeArc partner at Guy's and St Thomas' NHS Foundation Trust and King's College London; EB Priorities Setting Partnership study completed mapping global research priorities for all four main EB forms
Key Metric 3
£34,000 raised in 2025 winter appeal supporting families like Darcie's with specialist items, emotional support and research; 697 support grants delivered in 2025; first Members Connect event in Northern Ireland; EB Priorities Setting Partnership study completed providing global research roadmap
2025 Enhanced

Impact Report 2025

22,507 households helped through RBL casework and specialist support services across 66 countries
Key Metric 1
22,600 grants given to those in need, totalling £11.8 million
Key Metric 2
733 beneficiaries represented at tribunals, resulting in £24.5 million in War Pensions awards
Key Metric 3
1,548 new families living with dementia supported by RBL Admiral Nurses service
2025 Enhanced

Our Impact 2024-25

3,600 blind veterans received support across the UK; 447 new blind veterans started receiving support in 2024/25
Key Metric 1
1,598 referrals to rehabilitation services completed; 313 veterans received assistive technology training
Key Metric 2
997 volunteers donated 26,824 hours of support; befriending service awarded Quality in Befriending Excellence — one of only 11 organisations in the UK to achieve this
Key Metric 3
1,831 National Creative Wellbeing Project packs issued to help veterans reconnect with creativity and independence