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Impact Snapshot
Key Metric 1
£13,148,786 total social value generated by the organisation
Key Metric 2
25,808 people supported through 254,556 contacts
Key Metric 3
71,376 volunteer hours delivered, valued at £816,541
Reduced loneliness and social isolation among older people through lunch clubs, befriending and telephone support
Impact Snapshot
Key Metric 1
£1,642,862.85 secured in benefits and entitlements
Key Metric 2
13,796 older people supported
Key Metric 3
1.34% 30-day hospital readmission rate, against a Bolton average of 8.4%
Reduced hospital readmissions through Home from Hospital discharge and aftercare support
Impact Snapshot
Key Metric 1
3,476 older people, families and carers supported by the Help Team
Key Metric 2
£400,000+ accessed in Attendance Allowance in six months
Key Metric 3
670+ clients referred to the Out of Hospital Service, 75% seen within 5 working days
95% of Out of Hospital Service clients felt more confident about remaining independent at home
Impact Snapshot
Key Metric 1
718 vulnerable older people received grants across England and Wales
Key Metric 2
80% of grant recipients felt happier, more comfortable and less stressed after receiving a grant
Key Metric 3
£407,173 raised by a single media-backed fundraising campaign to support the grants service
80% of grant recipients felt happier, more comfortable and less stressed, worried or anxious after receiving a grant
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Impact Snapshot
Key Metric 1
4,050 residents living across 14 retirement villages and 4 housing schemes
Key Metric 2
£5.4 million in new benefit entitlements generated for residents by the Welfare Benefits Team
Key Metric 3
6,700+ wellbeing drop-in sessions and 600 resilience assessments delivered
92% resident satisfaction rating in villages and 96% in schemes
Impact Snapshot
Key Metric 1
12,000 people's lives touched every week across care and community services
Key Metric 2
24,684 enquiries handled by the Jewish Care Direct helpline
Key Metric 3
79,000 attendances across 40+ support groups and social clubs
13 compliments received for every complaint, reflecting high satisfaction with services
Impact Snapshot
Key Metric 1
£5.7m+ in unclaimed benefits identified for 1,067 older people in financial hardship
Key Metric 2
27,107 interactions on the Helpline
Key Metric 3
£5.2 million awarded in grants to 37 not-for-profit organisations
Increased income security for older people facing financial hardship