Housing & Homelessness Health & Wellbeing
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The ExtraCare Charitable Trust

Report and Accounts 2024/25

The ExtraCare Charitable Trust's 2024/25 report and accounts covering its retirement villages, care services and resident wellbeing support.

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Retirement housing villages, on-site care teams, wellbeing service, dementia and mental wellbeing service, welfare benefits support Custom geography from upload: England

Key Metrics

Key Metric 1 4,050 residents living across 14 retirement villages and 4 housing schemes
Key Metric 2 £5.4 million in new benefit entitlements generated for residents by the Welfare Benefits Team
Key Metric 3 6,700+ wellbeing drop-in sessions and 600 resilience assessments delivered

Key Outcomes

  • 92% resident satisfaction rating in villages and 96% in schemes
  • 17 of 18 inspected locations rated 'Good' or 'Outstanding' by the Care Quality Commission
  • Reduced isolation and loneliness through communal facilities and activities, including a BBC-featured British Sign Language programme

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